  {"id":705,"date":"2015-12-02T21:19:36","date_gmt":"2015-12-03T02:19:36","guid":{"rendered":"https:\/\/digital.hbs.edu\/platform-rctom\/submission\/solarcitys-rise-to-the-top\/"},"modified":"2015-12-09T13:17:38","modified_gmt":"2015-12-09T18:17:38","slug":"solarcitys-rise-to-the-top","status":"publish","type":"hck-submission","link":"https:\/\/d3.harvard.edu\/platform-rctom\/submission\/solarcitys-rise-to-the-top\/","title":{"rendered":"SolarCity\u2019s Rise to the Top"},"content":{"rendered":"<p><strong>Introduction<\/strong><\/p>\n<p>Elon Musk and his co-founders say that \u201cSolarCity was founded to accelerate <img loading=\"lazy\" decoding=\"async\" class=\"wp-image-695 alignright\" src=\"https:\/\/i4tsk12in2b2y7uts14c528g-wpengine.netdna-ssl.com\/wp-content\/uploads\/sites\/4\/2015\/12\/Generic-solar-panel-1024x492.jpg\" alt=\"landscape with solar panel\" width=\"271\" height=\"184\" \/>mass adoption of sustainable energy. \u00a0The sun, that highly convenient and free fusion reactor in the sky, radiates more energy to the Earth in a few hours than the entire human population consumes from all sources in a year\u2026.We absolutely believe that solar power can and will become the world\u2019s predominant source of energy within our lifetimes, but there are obviously a lot of panels that have to be manufactured and installed in order for that to happen.\u201d<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Company Overview<\/strong><\/p>\n<p>Founded in 2006 by Musk and his cousins Peter and Lyndon Rive in 2006, SolarCity is a provider of solar energy systems to customers in the United States.\u00a0 While the high profile collapse of government-funded Solyndra in 2011 had brought public skepticism towards the solar panel industry, SolarCity has quickly risen to become the largest installer of solar panels in the United States.\u00a0 The company\u2019s vision is to speed the adoption of solar power by offering products to consumers that are ultimately less money that standard utility rates.\u00a0 The company serves about 298,000 customers in the residential, commercial, and government markets and have grown cumulative customers at a 94% compounded annual rate since the end of 2012.\u00a0 The company has over 14,000 employees with over 80 operations centers in 19 states.<\/p>\n<p><strong>Business Strategy<\/strong><\/p>\n<p>SolarCity\u2019s business strategy involves selling renewable energy at prices below utility rates with de minimis upfront costs while allowing customers to enter long-term contracts that shield customers from rising energy costs.\u00a0 Whereby an average customer would pay 18 cents\/kWh for electricity, SolarCity decreases this amount to 15 cents\/kWh. \u00a0When all the customer has to do is order the panels and then have SolarCity finance and install them, making the switch to solar energy becomes a lot simpler.<\/p>\n<p><strong>Operating Model through Vertical Integration<\/strong><\/p>\n<p>The operating model works due to vertical integration of processes, starting from sales of the panels, moving to financing them, installing them, and finally monitoring and maintaining them as they produce energy.<\/p>\n<p><a href=\"https:\/\/i4tsk12in2b2y7uts14c528g-wpengine.netdna-ssl.com\/wp-content\/uploads\/sites\/4\/2015\/12\/Operating-Model2.png\"><img loading=\"lazy\" decoding=\"async\" class=\" wp-image-693 aligncenter\" src=\"https:\/\/i4tsk12in2b2y7uts14c528g-wpengine.netdna-ssl.com\/wp-content\/uploads\/sites\/4\/2015\/12\/Operating-Model2.png\" alt=\"Operating Model\" width=\"577\" height=\"140\" \/><\/a><\/p>\n<p><span style=\"text-decoration: underline\"><em>Sales<\/em><\/span><\/p>\n<p>Solar City sells its products through a direct outsourced sales force, call centers, door-to-door sales teams, and a channel partner network.<\/p>\n<p><span style=\"text-decoration: underline\"><em>Financing<\/em><\/span><\/p>\n<p>The company\u2019s financing model is a key element to its operating model.\u00a0 Customers will agree to install SolarCity\u2019s panels for little to no upfront cost in exchange for signing up for a long-term (20+ year) contract whose pricing include a fixed monthly fee or a variable fee based on the amount of energy produced.\u00a0 The company will in turn securitize these cash flow streams and sell them to investors.\u00a0 These cash flow streams are high quality (average FICO score of customers is 750).<\/p>\n<p><span style=\"text-decoration: underline\"><em>Engineering and Installation<\/em><\/span><\/p>\n<p>An in-house engineering team uses software to analyze the building\u2019s structural <a href=\"https:\/\/i4tsk12in2b2y7uts14c528g-wpengine.netdna-ssl.com\/wp-content\/uploads\/sites\/4\/2015\/12\/Installation.png\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-696 alignleft\" src=\"https:\/\/i4tsk12in2b2y7uts14c528g-wpengine.netdna-ssl.com\/wp-content\/uploads\/sites\/4\/2015\/12\/Installation.png\" alt=\"Installation\" width=\"179\" height=\"104\" \/><\/a>features and subsequently creates a customized system for each customer that optimizes the system\u2019s energy production.\u00a0 After the design of the system, SolarCity will coordinate the installation process, which includes using a general contractor, construction manager, installer, and scheduling inspections with local building departments.\u00a0 Managing the logistics of installation significantly simplifies the process for customers.<\/p>\n<p><em><span style=\"text-decoration: underline\">Monitoring and Maintenance<\/span><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-697 alignright\" src=\"https:\/\/i4tsk12in2b2y7uts14c528g-wpengine.netdna-ssl.com\/wp-content\/uploads\/sites\/4\/2015\/12\/App.jpg\" alt=\"App\" width=\"109\" height=\"164\" srcset=\"https:\/\/d3.harvard.edu\/platform-rctom\/wp-content\/uploads\/sites\/4\/2015\/12\/App.jpg 322w, https:\/\/d3.harvard.edu\/platform-rctom\/wp-content\/uploads\/sites\/4\/2015\/12\/App-199x300.jpg 199w\" sizes=\"auto, (max-width: 109px) 100vw, 109px\" \/><\/em><\/p>\n<p>After installation, SolarCity then provides a proprietary monitoring software to customers that gives\u00a0them real-time viewing of their energy generation and consumption.\u00a0 Customers can either use an app on their smartphones or a web browser to view an easy-to-read graphical display of these metrics.\u00a0 These monitoring systems allow the company to monitor and maintain the energy system while educating the customer on their energy usage.<\/p>\n<p><strong>Performance<\/strong><\/p>\n<p>SolarCity has become the clear market leader in US residential installations with 36% market share, the company expects to grow MW installed by 41% in 2016.\u00a0 Driving customer uptake are growing retail electricity prices and decreasing costs to develop and install solar panels with economies of scale.\u00a0 SolarCity estimates the total addressable opportunity in the US as over $60 billion and plans to continue to grow with its strong value proposition to customers.<\/p>\n<p><a href=\"https:\/\/i4tsk12in2b2y7uts14c528g-wpengine.netdna-ssl.com\/wp-content\/uploads\/sites\/4\/2015\/12\/Solar-Panels.png\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-702 aligncenter\" src=\"https:\/\/i4tsk12in2b2y7uts14c528g-wpengine.netdna-ssl.com\/wp-content\/uploads\/sites\/4\/2015\/12\/Solar-Panels.png\" alt=\"Solar Panels\" width=\"523\" height=\"280\" srcset=\"https:\/\/d3.harvard.edu\/platform-rctom\/wp-content\/uploads\/sites\/4\/2015\/12\/Solar-Panels.png 852w, https:\/\/d3.harvard.edu\/platform-rctom\/wp-content\/uploads\/sites\/4\/2015\/12\/Solar-Panels-300x161.png 300w, https:\/\/d3.harvard.edu\/platform-rctom\/wp-content\/uploads\/sites\/4\/2015\/12\/Solar-Panels-600x321.png 600w\" sizes=\"auto, (max-width: 523px) 100vw, 523px\" \/><\/a><\/p>\n<p><strong>Conclusion<\/strong><\/p>\n<p>With one of the largest obstacles to solar energy adoption being the acceptance of solar energy by the consumer, SolarCity has effectively implemented a business model whereby the customer simply has to agree to a contract in exchange for SolarCity installing and financing the solar panel with the added benefit of a lower energy bill.<\/p>\n<hr \/>\n<p><strong>Sources<\/strong><\/p>\n<ol>\n<li>SolarCity Blog: \u201cSolar at Scale.\u201d &lt;<a href=\"http:\/\/blog.solarcity.com\/silevo\">http:\/\/blog.solarcity.com\/silevo<\/a>&gt;<\/li>\n<li>SolarCity Corp: Form 10K (Dec. 2014)<\/li>\n<li>SolarCity Investor Presentation: \u201cDelivering Better Energy.\u201d (Feb. 2014)<\/li>\n<li>SolarCity Investor Presentation: &#8220;Q3 2015.&#8221; (Nov. 2015)<\/li>\n<li>Fast Company: \u201cSolarCity\u2019s Rooftop Panels are About to Get Way, Way Better.\u201d &lt;<a href=\"http:\/\/www.fastcompany.com\/3051844\/tech-forecast\/solar-panels-are-about-to-get-way-way-better\">http:\/\/www.fastcompany.com\/3051844\/tech-forecast\/solar-panels-are-about-to-get-way-way-better<\/a>&gt;<\/li>\n<li>The Week: \u201cElon Musk lays out his vision for a solar energy future.\u201d &lt;http:\/\/theweek.com\/speedreads\/451481\/elon-musk-lays-vision-solar-energy-future&gt;<\/li>\n<li>Inc.: \u201cWhat Solar City&#8217;s CEO Really Thinks About Climate Change and His Cousin Elon Musk.\u201d &lt;http:\/\/www.inc.com\/christine-lagorio\/what-solar-citys-ceo-really-thinks-about-climate-change-and-his-cousin-elon-musk.html&gt;<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"<p>In an environment where many solar energy companies have failed, SolarCity has effectively implemented a no-fuss approach to facilitate customer adoption and has quickly become the leading player in the market.<\/p>\n","protected":false},"author":713,"featured_media":706,"comment_status":"open","ping_status":"closed","template":"","categories":[185,184,7],"class_list":["post-705","hck-submission","type-hck-submission","status-publish","has-post-thumbnail","hentry","category-renewable-energy","category-solar","category-winner"],"connected_submission_link":"https:\/\/d3.harvard.edu\/platform-rctom\/assignment\/the-tom-challenge-tom-winners-and-losers-assignment\/","yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>SolarCity\u2019s Rise to the Top - Technology and Operations Management<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/d3.harvard.edu\/platform-rctom\/submission\/solarcitys-rise-to-the-top\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta 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