  {"id":5423,"date":"2015-12-09T19:23:33","date_gmt":"2015-12-10T00:23:33","guid":{"rendered":"https:\/\/digital.hbs.edu\/platform-rctom\/submission\/back-from-the-brink-the-story-of-an-iconic-american-shoe-company\/"},"modified":"2015-12-09T19:23:33","modified_gmt":"2015-12-10T00:23:33","slug":"the-rebirth-of-an-iconic-american-manufacturer","status":"publish","type":"hck-submission","link":"https:\/\/d3.harvard.edu\/platform-rctom\/submission\/the-rebirth-of-an-iconic-american-manufacturer\/","title":{"rendered":"The rebirth of an iconic American manufacturer"},"content":{"rendered":"<p><strong>History<\/strong><\/p>\n<p>Founded in 1922 in Belgium, Wisconsin, Allen Edmonds (AE) is a shoe company rooted in American tradition. The shoes are a direct product of the Midwestern values that define the company &#8211; hard work,\u00a0humility, honesty and trust. With an emphasis on hand crafting, traditional design and premium products Allen Edmonds has weathered the Great Recession and WWII and has stood as a symbol of American longevity. In fact, they have been the shoes of choice for Presidents Reagan, George HW\u00a0Bush, Bill Clinton and George W. Bush on their respective inaugurations.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone\" src=\"http:\/\/demandware.edgesuite.net\/aaxi_prd\/on\/demandware.static\/-\/Library-Sites-AllenEdmondsShared\/default\/dw04ad13b4\/images\/contentAssets\/heritageBanner_flag.jpg\" alt=\"\" width=\"631\" height=\"249\" \/><\/p>\n<p><strong>The Problem<\/strong><\/p>\n<p>While the company withstood economic downturns in the past, the financial\u00a0crisis of the late 2000s pushed AE to the brink. The company lost\u00a0significant\u00a0market share and revenues from 2007 to 2009 sank from $94 million to $72 million. While the financial crisis exacerbated the decline in sales, it wasn\u2019t the root\u00a0cause. AE moved away from its core\u00a0identity and lost touch with its core customer. Giving into pressure from\u00a0distributors, it spurned its traditional American designs for European fast\u00a0fashion designs. The loyal customers were not thrilled as this muddied the brand\u2019s appeal and product quality.<\/p>\n<p>AE was in desperate need of new management.\u00a0The help came in the form of Paul Grangaard, who had joined the board in 2006 when his private equity firm Goldner Hawn Johnson and Morrison acquired AE.\u00a0 Grangaard became CEO in 2008.<\/p>\n<p><strong>The Business Model<\/strong><\/p>\n<p>Grangaard wanted to\u00a0reestablish AE as the great\u00a0American shoe company. He had to recapture the loyal customers while expanding to a younger fashion forward customer. At its core, AE would need\u00a0to\u00a0reestablish itself as the the premium men\u2019s shoe company rooted in quality American manufacturing.<\/p>\n<p><iframe loading=\"lazy\" title=\"Allen Edmonds \u2013 An American Original\" width=\"640\" height=\"360\" src=\"https:\/\/www.youtube.com\/embed\/cxA5xf50nzs?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/p>\n<p><strong>The\u00a0Operating Model\u00a0<\/strong><\/p>\n<p><strong><em>Product: introducing old favorites with a twist<\/em><\/strong><\/p>\n<p>Grangaard&#8217;s first reintroduced the\u00a0\u201cTimeless Classics\u201d &#8211; the four top selling shoes that would reengage the loyal\u00a0customer. The\u00a0shoes were\u00a0introduced at a slightly lower price and provided\u00a0quality shoes at a time when its core customers were concerned about financial security.<\/p>\n<p>Introducing traditional\u00a0favorites in new colors and variations with the same quality manufacturing, AE also began to appeal to a younger demographic. They also introduced a new line of after work and weekend shoes to\u00a0broaden appeal. AE was perfectly positioned for the post recession recovery.<\/p>\n<p style=\"text-align: center\"><img loading=\"lazy\" decoding=\"async\" class=\" wp-image-5397 aligncenter\" src=\"https:\/\/i4tsk12in2b2y7uts14c528g-wpengine.netdna-ssl.com\/wp-content\/uploads\/sites\/4\/2015\/12\/A5AF7363-7747-45B7-83AC-1EB1F96BAA33-300x110.png\" alt=\"A5AF7363-7747-45B7-83AC-1EB1F96BAA33\" width=\"412\" height=\"151\" srcset=\"https:\/\/d3.harvard.edu\/platform-rctom\/wp-content\/uploads\/sites\/4\/2015\/12\/A5AF7363-7747-45B7-83AC-1EB1F96BAA33-300x110.png 300w, https:\/\/d3.harvard.edu\/platform-rctom\/wp-content\/uploads\/sites\/4\/2015\/12\/A5AF7363-7747-45B7-83AC-1EB1F96BAA33-600x219.png 600w, https:\/\/d3.harvard.edu\/platform-rctom\/wp-content\/uploads\/sites\/4\/2015\/12\/A5AF7363-7747-45B7-83AC-1EB1F96BAA33.png 640w\" sizes=\"auto, (max-width: 412px) 100vw, 412px\" \/><\/p>\n<p style=\"text-align: center\">Revamped designs<\/p>\n<p><em><strong>Legacy of Quality<\/strong><\/em><\/p>\n<p>AE recommitted to\u00a0manufacturing shoes in\u00a0Wisconsin. 90% of the shoes would be handcrafted in Wisconsin using its traditional 212 step process. AE emphasized it\u2019s made in the USA heritage and develop marketing around the nostalgia of American\u00a0manufacturing. At a time when 98% of all shoes purchased in the US are manufactured overseas, AE chose to stay home.\u00a0AE\u2019s labor costs are nearly 3x those of its peers that manufacture in China &#8211; but it\u2019s an operating decision that reflects an\u00a0understanding of it\u2019s market position.<br \/>\n<img loading=\"lazy\" decoding=\"async\" class=\"aligncenter\" src=\"http:\/\/access.van.fedex.com\/wp-content\/uploads\/2014\/01\/AllenEdmonds-changing-business.jpg\" alt=\"\" width=\"455\" height=\"303\" \/><\/p>\n<p>&nbsp;<\/p>\n<p><em><strong>Customer Experience<\/strong><\/em><\/p>\n<p>Given the brand and product refresh, AE knew it had a small window to recapture market share. It developed concept stores and expanded to cover a wider geographic base. The stores provide a premium customer experience with top notch customer service.<\/p>\n<p>AE also invested in software that helps deliver a personalized consumer experience. The software tracks customers and their purchases such that when customers call in, the support team has a complete profile of the caller\u2019s buying history and potential issues.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter\" src=\"http:\/\/demandware.edgesuite.net\/aaxi_prd\/on\/demandware.static\/-\/Library-Sites-AllenEdmondsShared\/default\/dwc3c093d0\/images\/contentAssets\/customer-service.jpg\" alt=\"\" width=\"455\" height=\"269\" \/><\/p>\n<p><em><strong>E-commerce<\/strong><\/em><\/p>\n<p>AE redeveloped its website and developed a user friendly e-commerce experience to optimize for the modern consumer. AE also proactively reached out to it\u2019s core of 240k customer via email campaigns and have experience email hit rates of 4-5% (compared to 1% for most consumer campaigns). E-commerce sales are growing at 60% a year.<\/p>\n<p>To engage it\u2019s growing younger consumer, Grangaard spent 8 hours on Reddit answering questions about shoes, professional dress and general career advice. This drove millennial consumer engagement and led to strong increase of traffic to the site.<\/p>\n<div data-url=\"https:\/\/issuu.com\/allenedmonds\/docs\/2015_spring_catalog\" style=\"width: 640px; height: 420px;\" class=\"issuuembed\"><\/div>\n<p><script type=\"text\/javascript\" src=\"\/\/e.issuu.com\/embed.js\" async=\"true\"><\/script><\/p>\n<p><em><strong>Supply Chain<\/strong><\/em><\/p>\n<p>Working with Fed-Ex, AE has been able to create a shipping program that is tailored for it\u2019s continuous need of\u00a0premium leather goods.\u00a0Sourcing from Germany, Italy and India, AE has complete control of it\u2019s raw materials shipments (which arrive 2x per week). To support it\u2019s ever\u00a0expanding e-commerce business, AE has partnered with FedEx Home Delivery and Express to ensure that the\u00a0customer has complete transparency of the shipping process.<\/p>\n<p><em><strong>The results and the future:<\/strong><\/em><\/p>\n<p>AE was on the brink of\u00a0bankruptcy but is now prospering as &#8220;a great American\u00a0company&#8221;. Annual revenues now exceed $150M a year and the\u00a0company is expanding to\u00a0China to\u00a0capitalize on it\u2019s\u00a0\u201cMade in the USA\u201d and strong e-commerce identity.\u00a0A strong business vision with the proper operating model has saved this American icon.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter\" src=\"http:\/\/www.shopjohnnys.com\/wp-content\/uploads\/2014\/07\/allenedmonds1.jpg\" alt=\"\" width=\"540\" height=\"320\" \/><\/p>\n<p>&nbsp;<\/p>\n<div>Sources:<\/div>\n<div><a href=\"http:\/\/access.van.fedex.com\/made-in-america-allen-edmonds\/\">http:\/\/access.van.fedex.com\/made-in-america-allen-edmonds\/<\/a><\/div>\n<div><a href=\"http:\/\/elitedaily.com\/money\/entrepreneurship\/a-lesson-on-rebranding-90-year-old-shoe-company-channels-gen-y-to-reinvent-itself\/\">http:\/\/elitedaily.com\/money\/entrepreneurship\/a-lesson-on-rebranding-90-year-old-shoe-company-channels-gen-y-to-reinvent-itself\/<\/a><\/div>\n<div><a href=\"http:\/\/www.fastcompany.com\/3022169\/innovation-agents\/how-old-school-shoe-brand-allen-edmonds-reinvented-its-image\">http:\/\/www.fastcompany.com\/3022169\/innovation-agents\/how-old-school-shoe-brand-allen-edmonds-reinvented-its-image<\/a><\/div>\n<div><a href=\"http:\/\/www.bloomberg.com\/bw\/articles\/2013-10-24\/u-dot-s-dot-shoemaker-allen-edmonds-regains-its-footing\">http:\/\/www.bloomberg.com\/bw\/articles\/2013-10-24\/u-dot-s-dot-shoemaker-allen-edmonds-regains-its-footing<\/a><\/div>\n<div><a href=\"http:\/\/www.bloomberg.com\/news\/videos\/b\/c2dcc8ca-2b16-4332-907c-4b18cb2ae4eb\">http:\/\/www.bloomberg.com\/news\/videos\/b\/c2dcc8ca-2b16-4332-907c-4b18cb2ae4eb<\/a><\/div>\n<div><a href=\"http:\/\/www.forbes.com\/sites\/kimberlywhitler\/2015\/05\/03\/ceo-paul-grangaard-on-the-allen-edmonds-turnaround-a-great-american-comeback-story\/\">http:\/\/www.forbes.com\/sites\/kimberlywhitler\/2015\/05\/03\/ceo-paul-grangaard-on-the-allen-edmonds-turnaround-a-great-american-comeback-story\/<\/a><\/div>\n","protected":false},"excerpt":{"rendered":"<p>From corporate execs to hipsters: How an American fashion icon reinvented itself<\/p>\n","protected":false},"author":516,"featured_media":5424,"comment_status":"open","ping_status":"closed","template":"","categories":[902,15,161,903,175],"class_list":["post-5423","hck-submission","type-hck-submission","status-publish","has-post-thumbnail","hentry","category-american","category-fashion","category-manufacturing","category-professional","category-shoes"],"connected_submission_link":"https:\/\/d3.harvard.edu\/platform-rctom\/assignment\/the-tom-challenge-tom-winners-and-losers-assignment\/","yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - 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