  {"id":26850,"date":"2017-11-15T22:57:22","date_gmt":"2017-11-16T03:57:22","guid":{"rendered":"https:\/\/digital.hbs.edu\/platform-rctom\/submission\/amazons-response-to-the-ott-universe\/"},"modified":"2017-11-15T22:57:22","modified_gmt":"2017-11-16T03:57:22","slug":"amazons-response-to-the-ott-universe","status":"publish","type":"hck-submission","link":"https:\/\/d3.harvard.edu\/platform-rctom\/submission\/amazons-response-to-the-ott-universe\/","title":{"rendered":"Amazon&#8217;s Response to the OTT Universe"},"content":{"rendered":"<p>The digital transformation of the entertainment industry has given rise to a gamut of Over-the-Top (OTT) streaming services to rival the traditional pay-tv powerhouses. Starting with Netflix in 2007, OTT services have proliferated to cater to the growing demand base, which still is projected to grow at a CAGR of 17% through 2020 worldwide [1]. This exponential increase in platforms is now over 200 in the US [2], and has not only created a fragmented viewing audience, but has potentially over-saturated the market and created \u201csubscription fatigue\u201d.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Subscription Overload<\/strong><\/p>\n<p><a href=\"https:\/\/d3.harvard.edu\/platform-rctom\/wp-content\/uploads\/sites\/4\/2017\/11\/Screen-Shot-2017-11-15-at-5.06.35-PM-1.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone  wp-image-26730\" src=\"https:\/\/d3.harvard.edu\/platform-rctom\/wp-content\/uploads\/sites\/4\/2017\/11\/Screen-Shot-2017-11-15-at-5.06.35-PM-1.png\" alt=\"\" width=\"336\" height=\"285\" srcset=\"https:\/\/d3.harvard.edu\/platform-rctom\/wp-content\/uploads\/sites\/4\/2017\/11\/Screen-Shot-2017-11-15-at-5.06.35-PM-1.png 1184w, https:\/\/d3.harvard.edu\/platform-rctom\/wp-content\/uploads\/sites\/4\/2017\/11\/Screen-Shot-2017-11-15-at-5.06.35-PM-1-300x254.png 300w, https:\/\/d3.harvard.edu\/platform-rctom\/wp-content\/uploads\/sites\/4\/2017\/11\/Screen-Shot-2017-11-15-at-5.06.35-PM-1-768x650.png 768w, https:\/\/d3.harvard.edu\/platform-rctom\/wp-content\/uploads\/sites\/4\/2017\/11\/Screen-Shot-2017-11-15-at-5.06.35-PM-1-1024x867.png 1024w, https:\/\/d3.harvard.edu\/platform-rctom\/wp-content\/uploads\/sites\/4\/2017\/11\/Screen-Shot-2017-11-15-at-5.06.35-PM-1-600x508.png 600w\" sizes=\"auto, (max-width: 336px) 100vw, 336px\" \/><\/a> <a href=\"https:\/\/d3.harvard.edu\/platform-rctom\/wp-content\/uploads\/sites\/4\/2017\/11\/Screen-Shot-2017-11-15-at-5.08.38-PM-1.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone  wp-image-26731\" src=\"https:\/\/d3.harvard.edu\/platform-rctom\/wp-content\/uploads\/sites\/4\/2017\/11\/Screen-Shot-2017-11-15-at-5.08.38-PM-1.png\" alt=\"\" width=\"240\" height=\"285\" srcset=\"https:\/\/d3.harvard.edu\/platform-rctom\/wp-content\/uploads\/sites\/4\/2017\/11\/Screen-Shot-2017-11-15-at-5.08.38-PM-1.png 744w, https:\/\/d3.harvard.edu\/platform-rctom\/wp-content\/uploads\/sites\/4\/2017\/11\/Screen-Shot-2017-11-15-at-5.08.38-PM-1-253x300.png 253w, https:\/\/d3.harvard.edu\/platform-rctom\/wp-content\/uploads\/sites\/4\/2017\/11\/Screen-Shot-2017-11-15-at-5.08.38-PM-1-506x600.png 506w\" sizes=\"auto, (max-width: 240px) 100vw, 240px\" \/><\/a><\/p>\n<p>In the US, Netflix has over 50M subscribers, Amazon Video is at 60M, while Hulu is at 12M. Outside of the Big 3, numerous sports and niche streaming services have flooded the market. According to a survey conducted by L.E.K., 31% of millennials already feel that they are oversubscribed by more than 1 service [3].\u00a0This fragmentation has opened the door for consolidation of the user experience and management of these services on behalf of the consumers.<\/p>\n<p>Enter Amazon Channels.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Amazon\u2019s Strategy<\/strong><\/p>\n<p><a href=\"https:\/\/d3.harvard.edu\/platform-rctom\/wp-content\/uploads\/sites\/4\/2017\/11\/Screen-Shot-2016-12-03-at-11.55.06-AM.png\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-26718 aligncenter\" src=\"https:\/\/d3.harvard.edu\/platform-rctom\/wp-content\/uploads\/sites\/4\/2017\/11\/Screen-Shot-2016-12-03-at-11.55.06-AM.png\" alt=\"\" width=\"1050\" height=\"541\" srcset=\"https:\/\/d3.harvard.edu\/platform-rctom\/wp-content\/uploads\/sites\/4\/2017\/11\/Screen-Shot-2016-12-03-at-11.55.06-AM.png 1265w, https:\/\/d3.harvard.edu\/platform-rctom\/wp-content\/uploads\/sites\/4\/2017\/11\/Screen-Shot-2016-12-03-at-11.55.06-AM-300x155.png 300w, https:\/\/d3.harvard.edu\/platform-rctom\/wp-content\/uploads\/sites\/4\/2017\/11\/Screen-Shot-2016-12-03-at-11.55.06-AM-768x396.png 768w, https:\/\/d3.harvard.edu\/platform-rctom\/wp-content\/uploads\/sites\/4\/2017\/11\/Screen-Shot-2016-12-03-at-11.55.06-AM-1024x528.png 1024w, https:\/\/d3.harvard.edu\/platform-rctom\/wp-content\/uploads\/sites\/4\/2017\/11\/Screen-Shot-2016-12-03-at-11.55.06-AM-600x309.png 600w\" sizes=\"auto, (max-width: 1050px) 100vw, 1050px\" \/><\/a><\/p>\n<p>In 2015, Amazon doubled down on its content strategy, and announced the ability to add and pay for 40 different live and on-demand channels, including HBO, Showtime, and Starz subscriptions [4]. To date Amazon has grown its channel offering to 140 channels, and is responsible for half of HBO and Showtime OTT subscribers, and 75% of Starz subscribers [5][6]. The platform houses all your content under one roof and unifies your payment and log-in information.<\/p>\n<p>For phase two, the company is currently in talks to start buying scores of niche television channels from several major program providers in an attempt to further consolidate this digital supply chain [7]. As traditional cable companies slim down their channel lineup to what is called \u201cskinny bundles\u201d (think of Sling TV), niche channels are not making the cut. This enables Amazon to scoop up these under-distributed channels and offer individual subscriptions to its prime subscribers. The goal is to create a global online video platform that users can customize to fit their taste. Long term, the company will look to make its position in the market more defensible with exclusive partnerships. In fact, on November 15<sup>th<\/sup>, Sports Illustrated announced a streaming video service to launch on Amazon Channels that will offer a mix of documentary, narrative, and talk programing for $4.99 a month [8].<\/p>\n<p>&nbsp;<\/p>\n<p><strong>The Competition<\/strong><\/p>\n<p>From a competition standpoint, Netflix still owns 75% of the streaming market while Amazon is currently third at 33% [9]. Netflix is not concerning itself with the oversaturated platform dilemma, its goal is to continue to amass the largest and best content library, coupled with an unmatched streaming infrastructure and content recommendation experience.<\/p>\n<p><a href=\"https:\/\/d3.harvard.edu\/platform-rctom\/wp-content\/uploads\/sites\/4\/2017\/11\/degchart1_2017_reference.png\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-26758 aligncenter\" src=\"https:\/\/d3.harvard.edu\/platform-rctom\/wp-content\/uploads\/sites\/4\/2017\/11\/degchart1_2017_reference.png\" alt=\"\" width=\"600\" height=\"338\" srcset=\"https:\/\/d3.harvard.edu\/platform-rctom\/wp-content\/uploads\/sites\/4\/2017\/11\/degchart1_2017_reference.png 600w, https:\/\/d3.harvard.edu\/platform-rctom\/wp-content\/uploads\/sites\/4\/2017\/11\/degchart1_2017_reference-300x169.png 300w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/><\/a><\/p>\n<p>That comes with its own challenges as new entrants look to further disrupt the industry and the increased investment in content skyrockets. So far, 2018 budgets consist of Netflix at $8B, Amazon at $4.5B, and Facebook and Apple at $1B [10][11]. This pressure has increased when CEO Bob Igor announced that Disney will not renew its license agreements with Netflix in lieu of the company\u2019s own OTT platform in 2019 [12]. While larger budgets create more room for content creators to get their projects greenlit, it also raises prices in bidding wars for the best intellectual property.<\/p>\n<p><a href=\"https:\/\/d3.harvard.edu\/platform-rctom\/wp-content\/uploads\/sites\/4\/2017\/11\/DOiAi2WUEAE3A1Y.0.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-26807 aligncenter\" src=\"https:\/\/d3.harvard.edu\/platform-rctom\/wp-content\/uploads\/sites\/4\/2017\/11\/DOiAi2WUEAE3A1Y.0.jpg\" alt=\"\" width=\"323\" height=\"215\" srcset=\"https:\/\/d3.harvard.edu\/platform-rctom\/wp-content\/uploads\/sites\/4\/2017\/11\/DOiAi2WUEAE3A1Y.0.jpg 1820w, https:\/\/d3.harvard.edu\/platform-rctom\/wp-content\/uploads\/sites\/4\/2017\/11\/DOiAi2WUEAE3A1Y.0-300x200.jpg 300w, https:\/\/d3.harvard.edu\/platform-rctom\/wp-content\/uploads\/sites\/4\/2017\/11\/DOiAi2WUEAE3A1Y.0-768x512.jpg 768w, https:\/\/d3.harvard.edu\/platform-rctom\/wp-content\/uploads\/sites\/4\/2017\/11\/DOiAi2WUEAE3A1Y.0-1024x682.jpg 1024w, https:\/\/d3.harvard.edu\/platform-rctom\/wp-content\/uploads\/sites\/4\/2017\/11\/DOiAi2WUEAE3A1Y.0-600x400.jpg 600w\" sizes=\"auto, (max-width: 323px) 100vw, 323px\" \/><\/a><\/p>\n<p>This is where Amazon has decisively picked it battles. The company went head-to-head this week against Netflix in a bidding war for Lord of the Rings, securing the rights for an estimated $250M compared to Netflix\u2019s bid at $100M [13][14]. To put this record-breaking price point in perspective, this was 125 times as much as the $2M Warner Bros paid for the rights to the first four Harry Potter books [15].<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Moving Forward<\/strong><\/p>\n<p>I think Amazon\u2019s biggest challenge in its digital supply chain over the short and long term will be to create a more integrated user experience. Consumers still need to be cognizant of which company owns their favorite content to figure out their subscription package. In the music industry, consumers use aggregators (Apple Music, Spotify, etc.) seamlessly to navigate through content from multiple platforms (record labels) by genre and artist, and get recommendations from their friends and algorithms. Netflix has the clear edge in this regard, but Amazon is unique in this space with its vast troves of purchasing data. Amazon needs to continue to invest in its analytics capabilities to build out recommendation algorithms and custom \u201cchannels\u201d tailored to each consumer\u2019s interests.<\/p>\n<p>How do you think Amazon can leverage its purchasing data in content recommendations? Where do you think Facebook\u2019s and Apple\u2019s edge will be as it enters this space next year?<\/p>\n<p>&nbsp;<\/p>\n<p>[767 Words]<\/p>\n<ol>\n<li>Markets and Markets, \u201cOver the Top Content by Market Type,\u201d RN Market Research, February 6, 2016, <a href=\"http:\/\/www.rnrmarketresearch.com\/over-the-top-ott-market-by-content-textimage-audio-video-access-type-smart-devices-phones-and-tablets-laptopsdesktops-set-top-boxes-smart-tv-gaming-consoles-worldwide-forecasts-ana-market-report.html\">http:\/\/www.rnrmarketresearch.com\/over-the-top-ott-market-by-content-textimage-audio-video-access-type-smart-devices-phones-and-tablets-laptopsdesktops-set-top-boxes-smart-tv-gaming-consoles-worldwide-forecasts-ana-market-report.html<\/a>, accessed November 2017.<\/li>\n<li>Parks Associates, \u201cMore than 200 OTT services in the U.S. market, research group says,\u201d Park Associates, October 26, 2017 <a href=\"http:\/\/www.parksassociates.com\/blog\/article\/more-than-200-ott-services-active-in-the-u-s--market--research-group-says\">http:\/\/www.parksassociates.com\/blog\/article\/more-than-200-ott-services-active-in-the-u-s&#8211;market&#8211;research-group-says<\/a>, accessed November 2017.<\/li>\n<li>Evans Alex, \u201cSubscription Fatigue\u201d, LEK Associates, August 2017, <a href=\"http:\/\/www.lek.com\/sites\/default\/files\/1944_Subscription_Fatigue_LEK_Executive_Insights.pdf\">http:\/\/www.lek.com\/sites\/default\/files\/1944_Subscription_Fatigue_LEK_Executive_Insights.pdf<\/a>, accessed November 2017.<\/li>\n<li>Levy Adam, \u201cA Small Part of Amazon Prime Could Play a Big Role in Its Future,\u201d June 23, 2017, <a href=\"https:\/\/www.fool.com\/investing\/2017\/06\/23\/a-small-part-of-amazon-prime-could-play-a-big-role.aspx\">https:\/\/www.fool.com\/investing\/2017\/06\/23\/a-small-part-of-amazon-prime-could-play-a-big-role.aspx<\/a>, accessed November 2017.<\/li>\n<li>Perez Sarah, \u201cAmazon drops plans for its own \u2018skinny bundle\u2019 TV service, report says,\u201d November 15, 2017, <a href=\"https:\/\/techcrunch.com\/2017\/11\/15\/amazon-drops-plans-for-its-own-skinny-bundle-tv-service-report-says\/\">https:\/\/techcrunch.com\/2017\/11\/15\/amazon-drops-plans-for-its-own-skinny-bundle-tv-service-report-says\/<\/a>, accessed November 2017.<\/li>\n<li>Greenfield Rich, \u201cHalf of HBO Now, most of Showtime and Starz OTT subcribers coming from Amazon Channels: analyst,\u201d June 5, 2017, <a href=\"https:\/\/www.fiercecable.com\/online-video\/half-hbo-now-most-showtime-and-starz-ott-subs-coming-from-amazon-channels-analyst\">https:\/\/www.fiercecable.com\/online-video\/half-hbo-now-most-showtime-and-starz-ott-subs-coming-from-amazon-channels-analyst<\/a>, accessed November 2015.<\/li>\n<li>Atkinson Claire, \u201cAmazon Is Hungry and It\u2019s Coming for Your Cable Channels,\u201d September 15, 2017, <a href=\"https:\/\/www.nbcnews.com\/tech\/internet\/amazon-hungry-it-s-coming-your-cable-channels-n801781\">https:\/\/www.nbcnews.com\/tech\/internet\/amazon-hungry-it-s-coming-your-cable-channels-n801781<\/a>, accessed November 2015.<\/li>\n<li>Hayes Dade, \u201cTime Inc. Launches Sports Illustrated-Branded SVOD on Amazon Channels,\u201d November 15, 2017, <a href=\"http:\/\/deadline.com\/2017\/11\/time-inc-launches-sports-illustrated-svod-amazon-channels-1202208673\/\">http:\/\/deadline.com\/2017\/11\/time-inc-launches-sports-illustrated-svod-amazon-channels-1202208673\/<\/a>, accessed November 2017.<\/li>\n<li>Perez Sarah, \u201cNetflix reaches 75% of US streaming service viewers, but YouTube is catching up,\u201d April 10, 2017, <a href=\"https:\/\/techcrunch.com\/2017\/04\/10\/netflix-reaches-75-of-u-s-streaming-service-viewers-but-youtube-is-catching-up\/\">https:\/\/techcrunch.com\/2017\/04\/10\/netflix-reaches-75-of-u-s-streaming-service-viewers-but-youtube-is-catching-up\/<\/a>, accessed November 2017.<\/li>\n<li>Koblin John, \u201cNetflix Says It Will Spend Up to $8 Billion on Content Next Year,\u201d October 16, 2017, <a href=\"https:\/\/www.nytimes.com\/2017\/10\/16\/business\/media\/netflix-earnings.html\">https:\/\/www.nytimes.com\/2017\/10\/16\/business\/media\/netflix-earnings.html<\/a>, accessed November 2015.<\/li>\n<li>Perez Sarah, \u201cHulu to spend $2.5 billion on content in 2017, add 7 more original series,\u201d September 15, 2017, <a href=\"https:\/\/techcrunch.com\/2017\/09\/15\/hulu-to-spend-2-5-billion-on-content-in-2017-add-7-more-original-series\/\">https:\/\/techcrunch.com\/2017\/09\/15\/hulu-to-spend-2-5-billion-on-content-in-2017-add-7-more-original-series\/<\/a>, accessed November 2015.<\/li>\n<li>Lynch John, \u201cDisney\u2019s upcoming Netflix competitor will include Marvel and \u2018Star Wars\u2019 movies, according to CEO Bob Iger,\u201d September 7, 2017, <a href=\"http:\/\/www.businessinsider.com\/disney-streaming-service-will-feature-marvel-star-wars-movies-2017-9\">http:\/\/www.businessinsider.com\/disney-streaming-service-will-feature-marvel-star-wars-movies-2017-9<\/a>, accessed November 2015.<\/li>\n<li>Andreeva Nellie, \u201cAmazon Sets \u2018Lord of the Rings\u2019 TV Series In Mega Deal With Multi-Season Commitment,\u201d November 13, 2017, <a href=\"http:\/\/deadline.com\/2017\/11\/amazon-the-lord-of-the-rings-tv-series-multi-season-commitment-1202207065\/\">http:\/\/deadline.com\/2017\/11\/amazon-the-lord-of-the-rings-tv-series-multi-season-commitment-1202207065\/<\/a>, accessed November 2015.<\/li>\n<li>Fleming Mike, \u201cAfter Amazon\u2019s Huge Investment In Tolkien\u2019s Middle Earth, Shouldn\u2019t Peter Jackson Be on Jeff Bezos\u2019 Call Sheet?,\u201d November 13, 2017, <a href=\"http:\/\/deadline.com\/2017\/11\/lord-of-the-rings-amazon-peter-jackson-no-call-jeff-bezos-1202207331\/\">http:\/\/deadline.com\/2017\/11\/lord-of-the-rings-amazon-peter-jackson-no-call-jeff-bezos-1202207331\/<\/a>, accessed November 2015.<\/li>\n<li>Cain Rob, \u201cAmazon\u2019s $250M \u2018Lord Of The Rings\u2019 Purchase Price Is 1,000 Times What Tolkien First Got For It,\u201d November 14, 2017, <a href=\"https:\/\/www.forbes.com\/sites\/robcain\/2017\/11\/14\/amazons-250m-lord-of-the-rings-purchase-price-is-1000-times-what-tolkein-first-got-for-it\/#11ca99cb7273\">https:\/\/www.forbes.com\/sites\/robcain\/2017\/11\/14\/amazons-250m-lord-of-the-rings-purchase-price-is-1000-times-what-tolkein-first-got-for-it\/#11ca99cb7273<\/a>, accessed November 2017.<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"<p>The digital transformation of the entertainment industry has given rise to a gamut of Over-the-Top (OTT) streaming services to rival the traditional pay-tv powerhouses. Starting with Netflix in 2007, OTT services have proliferated to cater to the growing demand base, which still is projected to grow at a CAGR of 17% through 2020 worldwide. What is Amazon&#8217;s response?<\/p>\n","protected":false},"author":10127,"featured_media":26851,"comment_status":"open","ping_status":"closed","template":"","categories":[52,1191,2148,295,144,3291,4199,143,4197,4198],"class_list":["post-26850","hck-submission","type-hck-submission","status-publish","has-post-thumbnail","hentry","category-amazon","category-blue-bottle","category-converged-media","category-disney","category-entertainment","category-hulu","category-lord-of-the-rings","category-netflix","category-over-the-top","category-streaming-networks","hck-taxonomy-organization-amazon","hck-taxonomy-industry-media-and-broadcasting","hck-taxonomy-country-united-states"],"connected_submission_link":"https:\/\/d3.harvard.edu\/platform-rctom\/assignment\/rc-tom-challenge-2017\/","yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Amazon&#039;s Response to the OTT Universe - Technology and Operations Management<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/d3.harvard.edu\/platform-rctom\/submission\/amazons-response-to-the-ott-universe\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Amazon&#039;s Response to the OTT Universe - Technology and Operations Management\" \/>\n<meta property=\"og:description\" content=\"The digital transformation of the entertainment industry has given rise to a gamut of Over-the-Top (OTT) streaming services to rival the traditional pay-tv powerhouses. 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