{"id":2480,"date":"2015-12-07T18:43:40","date_gmt":"2015-12-07T23:43:40","guid":{"rendered":"https:\/\/digital.hbs.edu\/platform-rctom\/submission\/wedo-technologies-consistency-inside-out\/"},"modified":"2015-12-07T18:48:58","modified_gmt":"2015-12-07T23:48:58","slug":"wedo-technologies-consistency-inside-out","status":"publish","type":"hck-submission","link":"https:\/\/d3.harvard.edu\/platform-rctom\/submission\/wedo-technologies-consistency-inside-out\/","title":{"rendered":"WeDo Technologies: consistency inside out"},"content":{"rendered":"

\"WeDo1\"<\/a><\/p>\n

Introduction<\/strong><\/p>\n

WeDo Technologies is a Portuguese company launched in 2011 and owned by the largest Portuguese conglomerate, Sonae. The company focuses in a very niche business called Enterprise Revenue Assurance. The experience that its founders had with the major Portuguese telecommunications operators made them understand that there were extensive risks related to revenue losses in the real time billing process. WeDo has tackled that business opportunity and was named by Gartner (2013) the world\u2019s number 1 provider of Revenue Assurance and Fraud Management solutions for telecom operators. [1]<\/p>\n

WeDo has come a long way since its ideation, and in 2013 reached \u20ac61.5M in revenues with a structure that includes more than 500 employees and with 12 offices in 5 continents. WeDo has also evolved its initial target market from only telecoms to a more universal definition that includes Retail, Energy, Insurance and Healthcare. [2]<\/p>\n

\"WeDo2\"<\/a><\/p>\n

Fig. 1: Enterprise Business Assurance explanation<\/p>\n

Business model<\/strong><\/p>\n

Most companies invest a lot of money and effort in developing and implementing complex business processes that are fed by operational information critical for the business sustainability. Reality has taught WeDo, and probably all experienced managers, that companies often have limited visibility on whether these processes and information systems are working properly, since it can be highly costly to oversee every step in the process flow. Mainly in mature industries, such as telecoms, companies can\u2019t be managed by blindly trusting in automated mechanisms.<\/p>\n

WeDo Business model delivers the capacity to audit the performance of multiple operational systems, allowing companies to assess: [3]<\/p>\n

    \n
  1. Where the information gaps exist<\/li>\n
  2. Where losses are piling up<\/li>\n
  3. Where revenue is being lost<\/li>\n
  4. Where inefficiencies occur<\/li>\n<\/ol>\n

    In order to reach the answers to those questions, WeDo offers 8 packages of services that are intended to bridge the gap between business performance and operational management systems:<\/p>\n