  {"id":2254,"date":"2015-12-07T16:12:50","date_gmt":"2015-12-07T21:12:50","guid":{"rendered":"https:\/\/digital.hbs.edu\/platform-rctom\/submission\/kiton-the-best-of-the-best-1\/"},"modified":"2015-12-07T16:32:41","modified_gmt":"2015-12-07T21:32:41","slug":"kiton-the-best-of-the-best-1","status":"publish","type":"hck-submission","link":"https:\/\/d3.harvard.edu\/platform-rctom\/submission\/kiton-the-best-of-the-best-1\/","title":{"rendered":"Kiton: The Best of the Best +1"},"content":{"rendered":"<p><u>Business Model<\/u><\/p>\n<p>The Kiton website says their philosophy is simple: work hard to achieve perfection, and if you can\u2019t, start over again.<\/p>\n<p>This epitomizes the company\u2019s business model, which is built on the concept of providing the absolute highest quality product with a personalized experience, enabling customers to showcase their personal style. The motto of the company is \u201cThe Best of the Best +1\u201d and the name Kiton is actually a play on the word \u201cchitone,\u201d which was a special garment worn by Greek aristocrats, and was \u201ca symbol of classicism, quality, and social distinction.<\/p>\n<p><u>Operating Model<\/u><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-2239\" src=\"https:\/\/i4tsk12in2b2y7uts14c528g-wpengine.netdna-ssl.com\/wp-content\/uploads\/sites\/4\/2015\/12\/Kiton-Buttonhole-300x220.jpg\" alt=\"Kiton Buttonhole\" width=\"300\" height=\"220\" srcset=\"https:\/\/d3.harvard.edu\/platform-rctom\/wp-content\/uploads\/sites\/4\/2015\/12\/Kiton-Buttonhole-300x220.jpg 300w, https:\/\/d3.harvard.edu\/platform-rctom\/wp-content\/uploads\/sites\/4\/2015\/12\/Kiton-Buttonhole-1024x751.jpg 1024w, https:\/\/d3.harvard.edu\/platform-rctom\/wp-content\/uploads\/sites\/4\/2015\/12\/Kiton-Buttonhole-600x440.jpg 600w, https:\/\/d3.harvard.edu\/platform-rctom\/wp-content\/uploads\/sites\/4\/2015\/12\/Kiton-Buttonhole.jpg 1346w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/>\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0<a href=\"https:\/\/i4tsk12in2b2y7uts14c528g-wpengine.netdna-ssl.com\/wp-content\/uploads\/sites\/4\/2015\/12\/Kiton-Sewing.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-2246\" src=\"https:\/\/i4tsk12in2b2y7uts14c528g-wpengine.netdna-ssl.com\/wp-content\/uploads\/sites\/4\/2015\/12\/Kiton-Sewing-300x199.jpg\" alt=\"Kiton Sewing\" width=\"300\" height=\"199\" srcset=\"https:\/\/d3.harvard.edu\/platform-rctom\/wp-content\/uploads\/sites\/4\/2015\/12\/Kiton-Sewing-300x199.jpg 300w, https:\/\/d3.harvard.edu\/platform-rctom\/wp-content\/uploads\/sites\/4\/2015\/12\/Kiton-Sewing-1024x680.jpg 1024w, https:\/\/d3.harvard.edu\/platform-rctom\/wp-content\/uploads\/sites\/4\/2015\/12\/Kiton-Sewing-600x398.jpg 600w, https:\/\/d3.harvard.edu\/platform-rctom\/wp-content\/uploads\/sites\/4\/2015\/12\/Kiton-Sewing.jpg 1575w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a><\/p>\n<p><em>Quality thru sourcing and production<\/em><\/p>\n<p>Kiton believes that quality begins before the suit is ever cut and sewn. It begins with the sourcing of the raw materials, which is why they go to such great length to acquire the best fiber in the world.<\/p>\n<p>One example is the cashmere used in Kiton\u2019s suits, pants, and sweaters. For goat hair to be considered chasmere, it must be 19 microns, or less, in thickness, and come from the belly of a specific goat. Cashmere\u2019s quality is based on the uniformity, cleanliness, and length of the fibers harvested. Kiton only sources their cashmere from Scotland and England at specific farms, and only from baby Mongolian goats. Additionally, they only use cashmere fibers 14 microns or thinner, which is considered to be at the highest end of quality.<\/p>\n<p>Once the fiber is acquired, it put be weaved at textile mills into cloth. Kiton purchased its own textile mill, the Carlo Barbera mill, in order to vertically integrate their operations and ensure that their standard for quality was met throughout the entire process of production. Once the bolts of fabric are made, with the patterns prescribed by the creative designers at Kiton, they are then sent to the factory to be turned into clothes.<\/p>\n<p><iframe loading=\"lazy\" title=\"The perfect jacket\" src=\"https:\/\/player.vimeo.com\/video\/85442133?dnt=1&amp;app_id=122963\" width=\"640\" height=\"360\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture; clipboard-write\"><\/iframe><\/p>\n<p><em>Quality thru expertise<\/em><\/p>\n<p>Aligning with custom designs and personalized garments, the factory at Kiton contains almost no machines. Kiton exclusively employs master tailors, who by definition are capable of building an entire suit from scratch. Each suit is sewn by hand by the master tailors according to the precise measurements of the customer, and each tailor is responsible for the quality of his or her work \u2013 there are no quality inspectors, just the word of the tailors that the garment is complete and correct.<\/p>\n<p>Clearly this system requires the highly skilled tailors to ensure quality, which is why Kiton founded a tailoring school that accepts 12 new students each year. The apprentices complete two years of training, free of charge, and then up to 40% are offered positions at Kiton, and the rest may seek employment at other companies. The school was created after the CEO realized that the average age of his employees was 55, and since the creation of the program it has dropped to 36. This system ensures that skills are maintained and that there will always be a steady supply of talent to create and build the best clothes in the world.<\/p>\n<p><a href=\"https:\/\/i4tsk12in2b2y7uts14c528g-wpengine.netdna-ssl.com\/wp-content\/uploads\/sites\/4\/2015\/12\/Kiton-Factory.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-2247\" src=\"https:\/\/i4tsk12in2b2y7uts14c528g-wpengine.netdna-ssl.com\/wp-content\/uploads\/sites\/4\/2015\/12\/Kiton-Factory-300x225.jpg\" alt=\"Kiton Factory\" width=\"300\" height=\"225\" srcset=\"https:\/\/d3.harvard.edu\/platform-rctom\/wp-content\/uploads\/sites\/4\/2015\/12\/Kiton-Factory-300x225.jpg 300w, https:\/\/d3.harvard.edu\/platform-rctom\/wp-content\/uploads\/sites\/4\/2015\/12\/Kiton-Factory-1024x768.jpg 1024w, https:\/\/d3.harvard.edu\/platform-rctom\/wp-content\/uploads\/sites\/4\/2015\/12\/Kiton-Factory-600x450.jpg 600w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a><\/p>\n<p><em>Long Lasting Personal Relationships<\/em><\/p>\n<p>A final part of Kiton\u2019s operating model is matching the superior quality with an unrivaled customer service experience. Kiton will travel to the office or home of any customer to complete a fitting, and will alter a custom made garment, free of charge, for life. So as a client may gain weight, he can always have his suit altered to fit his changing body type at any time. Kiton also offers any client who happens to be in Italy the opportunity to tour the factory and see the production floors where their clothes have been made, adding yet another personal touch.<\/p>\n<p>&nbsp;<\/p>\n<p>Sources<\/p>\n<p>Interview with Peter Davis, General Manager Kiton New York. \u00a06 August 2015<\/p>\n<p><a href=\"http:\/\/www.kiton.it\/en\/\">http:\/\/www.kiton.it\/en\/<\/a><\/p>\n<p><a href=\"http:\/\/blog.neimanmarcus.com\/inside-kiton-the-pride-of-naples\/\">http:\/\/blog.neimanmarcus.com\/inside-kiton-the-pride-of-naples\/<\/a><\/p>\n<p><a href=\"http:\/\/www.forbes.com\/sites\/declaneytan\/2015\/02\/04\/meet-the-man-behind-italys-50-000-suits-antonio-de-matteis\/\">http:\/\/www.forbes.com\/sites\/declaneytan\/2015\/02\/04\/meet-the-man-behind-italys-50-000-suits-antonio-de-matteis\/<\/a><\/p>\n<p><a href=\"http:\/\/www.fashionsummit.it\/en\/2014-fashion-is-food\/speakers\/de-matteis\">http:\/\/www.fashionsummit.it\/en\/2014-fashion-is-food\/speakers\/de-matteis<\/a><\/p>\n<p><a href=\"http:\/\/magazine.fourseasons.com\/travel-food-style\/shopping-style\/fashion-trends\/mens-style-kiton\">http:\/\/magazine.fourseasons.com\/travel-food-style\/shopping-style\/fashion-trends\/mens-style-kiton<\/a><\/p>\n<p><a href=\"http:\/\/www.nytimes.com\/2014\/04\/22\/fashion\/Naples-a-haven-of-tailoring-by-hand.html?_r=0\">http:\/\/www.nytimes.com\/2014\/04\/22\/fashion\/Naples-a-haven-of-tailoring-by-hand.html?_r=0#<\/a><\/p>\n<p><a href=\"http:\/\/hauteliving.com\/2011\/04\/king-of-kiton\/148867\/\">http:\/\/hauteliving.com\/2011\/04\/king-of-kiton\/148867\/<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Kiton prides itself on sourcing the best fabrics and making the finest clothes in the world. It&#039;s operating model is designed to ensure nothing produced is less than perfect. <\/p>\n","protected":false},"author":995,"featured_media":2266,"comment_status":"open","ping_status":"closed","template":"","categories":[104,435,118],"class_list":["post-2254","hck-submission","type-hck-submission","status-publish","has-post-thumbnail","hentry","category-clothing","category-excellence","category-luxury"],"connected_submission_link":"https:\/\/d3.harvard.edu\/platform-rctom\/assignment\/the-tom-challenge-tom-winners-and-losers-assignment\/","yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Kiton: The Best of the Best +1 - Technology and Operations Management<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/d3.harvard.edu\/platform-rctom\/submission\/kiton-the-best-of-the-best-1\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Kiton: The Best of the Best +1 - Technology and Operations Management\" \/>\n<meta property=\"og:description\" content=\"Kiton prides itself on sourcing the best fabrics and making the finest clothes in the world. It&#039;s operating model is designed to ensure nothing produced is less than perfect.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/d3.harvard.edu\/platform-rctom\/submission\/kiton-the-best-of-the-best-1\/\" \/>\n<meta property=\"og:site_name\" content=\"Technology and Operations Management\" \/>\n<meta property=\"article:modified_time\" content=\"2015-12-07T21:32:41+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/d3.harvard.edu\/platform-rctom\/wp-content\/uploads\/sites\/4\/2015\/12\/images2.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"343\" \/>\n\t<meta property=\"og:image:height\" content=\"147\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/d3.harvard.edu\\\/platform-rctom\\\/submission\\\/kiton-the-best-of-the-best-1\\\/\",\"url\":\"https:\\\/\\\/d3.harvard.edu\\\/platform-rctom\\\/submission\\\/kiton-the-best-of-the-best-1\\\/\",\"name\":\"Kiton: The Best of the Best +1 - Technology and Operations Management\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/d3.harvard.edu\\\/platform-rctom\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/d3.harvard.edu\\\/platform-rctom\\\/submission\\\/kiton-the-best-of-the-best-1\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/d3.harvard.edu\\\/platform-rctom\\\/submission\\\/kiton-the-best-of-the-best-1\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/d3.harvard.edu\\\/platform-rctom\\\/wp-content\\\/uploads\\\/sites\\\/4\\\/2015\\\/12\\\/images2.jpg\",\"datePublished\":\"2015-12-07T21:12:50+00:00\",\"dateModified\":\"2015-12-07T21:32:41+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/d3.harvard.edu\\\/platform-rctom\\\/submission\\\/kiton-the-best-of-the-best-1\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/d3.harvard.edu\\\/platform-rctom\\\/submission\\\/kiton-the-best-of-the-best-1\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/d3.harvard.edu\\\/platform-rctom\\\/submission\\\/kiton-the-best-of-the-best-1\\\/#primaryimage\",\"url\":\"https:\\\/\\\/d3.harvard.edu\\\/platform-rctom\\\/wp-content\\\/uploads\\\/sites\\\/4\\\/2015\\\/12\\\/images2.jpg\",\"contentUrl\":\"https:\\\/\\\/d3.harvard.edu\\\/platform-rctom\\\/wp-content\\\/uploads\\\/sites\\\/4\\\/2015\\\/12\\\/images2.jpg\",\"width\":343,\"height\":147},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/d3.harvard.edu\\\/platform-rctom\\\/submission\\\/kiton-the-best-of-the-best-1\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/d3.harvard.edu\\\/platform-rctom\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Submissions\",\"item\":\"https:\\\/\\\/d3.harvard.edu\\\/platform-rctom\\\/submission\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Kiton: The Best of the Best +1\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/d3.harvard.edu\\\/platform-rctom\\\/#website\",\"url\":\"https:\\\/\\\/d3.harvard.edu\\\/platform-rctom\\\/\",\"name\":\"Technology and Operations Management\",\"description\":\"MBA Student Perspectives\",\"potentialAction\":[{\"@type\":\"性视界Action\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/d3.harvard.edu\\\/platform-rctom\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Kiton: The Best of the Best +1 - Technology and Operations Management","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/d3.harvard.edu\/platform-rctom\/submission\/kiton-the-best-of-the-best-1\/","og_locale":"en_US","og_type":"article","og_title":"Kiton: The Best of the Best +1 - Technology and Operations Management","og_description":"Kiton prides itself on sourcing the best fabrics and making the finest clothes in the world. It&#039;s operating model is designed to ensure nothing produced is less than perfect.","og_url":"https:\/\/d3.harvard.edu\/platform-rctom\/submission\/kiton-the-best-of-the-best-1\/","og_site_name":"Technology and Operations Management","article_modified_time":"2015-12-07T21:32:41+00:00","og_image":[{"width":343,"height":147,"url":"https:\/\/d3.harvard.edu\/platform-rctom\/wp-content\/uploads\/sites\/4\/2015\/12\/images2.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/d3.harvard.edu\/platform-rctom\/submission\/kiton-the-best-of-the-best-1\/","url":"https:\/\/d3.harvard.edu\/platform-rctom\/submission\/kiton-the-best-of-the-best-1\/","name":"Kiton: The Best of the Best +1 - Technology and Operations Management","isPartOf":{"@id":"https:\/\/d3.harvard.edu\/platform-rctom\/#website"},"primaryImageOfPage":{"@id":"https:\/\/d3.harvard.edu\/platform-rctom\/submission\/kiton-the-best-of-the-best-1\/#primaryimage"},"image":{"@id":"https:\/\/d3.harvard.edu\/platform-rctom\/submission\/kiton-the-best-of-the-best-1\/#primaryimage"},"thumbnailUrl":"https:\/\/d3.harvard.edu\/platform-rctom\/wp-content\/uploads\/sites\/4\/2015\/12\/images2.jpg","datePublished":"2015-12-07T21:12:50+00:00","dateModified":"2015-12-07T21:32:41+00:00","breadcrumb":{"@id":"https:\/\/d3.harvard.edu\/platform-rctom\/submission\/kiton-the-best-of-the-best-1\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/d3.harvard.edu\/platform-rctom\/submission\/kiton-the-best-of-the-best-1\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/d3.harvard.edu\/platform-rctom\/submission\/kiton-the-best-of-the-best-1\/#primaryimage","url":"https:\/\/d3.harvard.edu\/platform-rctom\/wp-content\/uploads\/sites\/4\/2015\/12\/images2.jpg","contentUrl":"https:\/\/d3.harvard.edu\/platform-rctom\/wp-content\/uploads\/sites\/4\/2015\/12\/images2.jpg","width":343,"height":147},{"@type":"BreadcrumbList","@id":"https:\/\/d3.harvard.edu\/platform-rctom\/submission\/kiton-the-best-of-the-best-1\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/d3.harvard.edu\/platform-rctom\/"},{"@type":"ListItem","position":2,"name":"Submissions","item":"https:\/\/d3.harvard.edu\/platform-rctom\/submission\/"},{"@type":"ListItem","position":3,"name":"Kiton: The Best of the Best +1"}]},{"@type":"WebSite","@id":"https:\/\/d3.harvard.edu\/platform-rctom\/#website","url":"https:\/\/d3.harvard.edu\/platform-rctom\/","name":"Technology and Operations Management","description":"MBA Student Perspectives","potentialAction":[{"@type":"性视界Action","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/d3.harvard.edu\/platform-rctom\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"}]}},"_links":{"self":[{"href":"https:\/\/d3.harvard.edu\/platform-rctom\/wp-json\/wp\/v2\/hck-submission\/2254","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/d3.harvard.edu\/platform-rctom\/wp-json\/wp\/v2\/hck-submission"}],"about":[{"href":"https:\/\/d3.harvard.edu\/platform-rctom\/wp-json\/wp\/v2\/types\/hck-submission"}],"author":[{"embeddable":true,"href":"https:\/\/d3.harvard.edu\/platform-rctom\/wp-json\/wp\/v2\/users\/995"}],"replies":[{"embeddable":true,"href":"https:\/\/d3.harvard.edu\/platform-rctom\/wp-json\/wp\/v2\/comments?post=2254"}],"version-history":[{"count":0,"href":"https:\/\/d3.harvard.edu\/platform-rctom\/wp-json\/wp\/v2\/hck-submission\/2254\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/d3.harvard.edu\/platform-rctom\/wp-json\/wp\/v2\/media\/2266"}],"wp:attachment":[{"href":"https:\/\/d3.harvard.edu\/platform-rctom\/wp-json\/wp\/v2\/media?parent=2254"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/d3.harvard.edu\/platform-rctom\/wp-json\/wp\/v2\/categories?post=2254"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}