  {"id":2043,"date":"2015-12-06T20:25:55","date_gmt":"2015-12-07T01:25:55","guid":{"rendered":"https:\/\/digital.hbs.edu\/platform-rctom\/submission\/ikea-redefining-the-market-to-achieve-success\/"},"modified":"2015-12-08T20:22:22","modified_gmt":"2015-12-09T01:22:22","slug":"ikea-redefining-the-market-to-achieve-success","status":"publish","type":"hck-submission","link":"https:\/\/d3.harvard.edu\/platform-rctom\/submission\/ikea-redefining-the-market-to-achieve-success\/","title":{"rendered":"IKEA: Redefining the Market to Achieve Success"},"content":{"rendered":"<p><a href=\"https:\/\/i4tsk12in2b2y7uts14c528g-wpengine.netdna-ssl.com\/wp-content\/uploads\/sites\/4\/2015\/12\/IKEA.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-1959 aligncenter\" src=\"https:\/\/i4tsk12in2b2y7uts14c528g-wpengine.netdna-ssl.com\/wp-content\/uploads\/sites\/4\/2015\/12\/IKEA-300x166.jpg\" alt=\"IKEA\" width=\"300\" height=\"166\" srcset=\"https:\/\/d3.harvard.edu\/platform-rctom\/wp-content\/uploads\/sites\/4\/2015\/12\/IKEA-300x166.jpg 300w, https:\/\/d3.harvard.edu\/platform-rctom\/wp-content\/uploads\/sites\/4\/2015\/12\/IKEA-1024x567.jpg 1024w, https:\/\/d3.harvard.edu\/platform-rctom\/wp-content\/uploads\/sites\/4\/2015\/12\/IKEA-600x332.jpg 600w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a><\/p>\n<p>&nbsp;<\/p>\n<p>IKEA is a perfect example of a company that is highly effective at driving alignment between its operating and business models.\u00a0 Starting from a single Swedish store founded in 1943, IKEA has grown to 298 stores in 26 countries with annual sales of $36 billion.\u00a0 While this growth is stunning, it is more extraordinary that IKEA has achieved this growth by completely redefining the furniture market into one where its operating model held all of the advantages.<\/p>\n<p>When IKEA was founded, furniture was seen as an expensive lifetime investment. It was an item that should last for decades after purchase.\u00a0 However, IKEA&#8217;s founders realized that this left a market opportunity for those younger generations that were just starting to move into their own homes and apartments, but did not have the financial resources or stable lifestyle that support an investment in high-end furniture.\u00a0 As a result, IKEA decided on a strategy of offering lower priced furniture to this demographic, while avoiding large compromises in quality that a customer might expect at this price point.\u00a0 This redefined furniture as something to be used and consumed at each stage in a person&#8217;s life.\u00a0 IKEA furniture would be expected to last for a few years, then be replaced as the consumer bought new furniture to go with a new household or to better fit the needs or an expanding family.\u00a0 By creating a repeat business for furniture, IKEA built the foundations of its future business empire.<\/p>\n<p>IKEA marketed heavily to Generation Y&#8217;ers and Millennials, and built products that targeted their aesthetic needs.\u00a0 IKEA focused on minimalist design, with clean lines, and an uncomplicated look.\u00a0 The following commercial shows what IKEA believes to be their target customers and the created and innovative solutions that IKEA developed to serve their needs.<\/p>\n<p>&nbsp;<\/p>\n<p><iframe loading=\"lazy\" title=\"Dining Room Makeover Ideas \u2013 IKEA Home Tour (Episode 201)\" width=\"640\" height=\"360\" src=\"https:\/\/www.youtube.com\/embed\/_JmB-_pRV3Y?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/p>\n<p>&nbsp;<\/p>\n<p>In order to fulfill this business model, IKEA had to create a supply chain that could undercut the competitor&#8217;s price, while still fulfilling their quality promise to their consumers.\u00a0 IKEA&#8217;s stores became massive warehouses, where customers selected furniture from showrooms and picked up the final product from the actual warehouse shelves, allowing IKEA to cut down on its handling and transportation costs.\u00a0 Combined warehousing and retail space also meant that the company did not have to maintain an excessive amount of real estate and bear the associated costs.<\/p>\n<p>As a result of the minimalist design, the basis of all IKEA furniture became the all-purpose particle board.\u00a0 Through a massive vertical integration strategy, IKEA became one the largest consumers of wood in the world, and built a plants capable of pulverizing wood into dust and manufacturing many multipurpose boards at one time.\u00a0 The particle board also allowed IKEA to minimize the package dimensions of its furniture, reducing shipping costs, inventory space, and create a product that IKEA&#8217;s healthy and fit Millennial customers could bring home in their cars and assemble themselves.<\/p>\n<p>IKEA also built a seamless inventory management system, where electronic tracking systems maintain a by-the-minute inventory picture from manufacture to retail.\u00a0 This and other inventory innovations, included automated loading, pallet-less transport, and a multitude of other small incremental improvements gave IKEA an edge in minimizing its inventory carrying costs.\u00a0 The following video demonstrates some of the innovations that IKEA made in its supply chain inventory management and exhibits that attitude that IKEA has taken towards innovation.<\/p>\n<p>&nbsp;<\/p>\n<p><iframe loading=\"lazy\" title=\"How IKEA drives innovation in the supply chain\" width=\"640\" height=\"360\" src=\"https:\/\/www.youtube.com\/embed\/NOyBX0_GtNw?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/p>\n<p>&nbsp;<\/p>\n<p>IKEA skillfully leveraged its business model to take advantage of the quirks of its operating model.\u00a0 The large IKEA warehouses became retail destinations for its target market, with large, spacious showrooms and even Swedish Food markets.\u00a0 An Everyday Low Pricing model suited the tastes of IKEA&#8217;s Millennials and avoided the costs associated with running promotions, while allowing IKEA to maintain a smooth flow of inventory through its stores.\u00a0 Minimal marketing focused on YouTube ads, print catalogs, and word-of-mouth was more tailored to its customer&#8217;s media interaction patterns, and helped IKEA keep its marketing costs down.\u00a0 The retail experience is exhibited below:<\/p>\n<p>&nbsp;<\/p>\n<p><iframe loading=\"lazy\" title=\"People Go To Ikea For The First Time\" width=\"640\" height=\"360\" src=\"https:\/\/www.youtube.com\/embed\/S0sVYUQkjtw?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/p>\n<p>&nbsp;<\/p>\n<p>When IKEA became one of the largest purchasers of wood, it highlighted its ability to use its buyer power to promote more sustainable forestry management policies.\u00a0 In addition, its particle-board strategy allowed it to source fast-growing ecologically-friendly sources of wood.\u00a0 This allowed it to defend its brand to the more eco-conscious Millennial target market.<\/p>\n<p>Thus, through skillful integration of its business and operating models, IKEA managed to position itself as an environmentally-friendly, quirky, low-cost quality furniture retailer and maintain this competitive edge over its rivals for the last three decades.<\/p>\n<p>References:<\/p>\n<p>Gorman, Ryan.\u00a0 &#8220;IKEA uses a staggering 1% of the World&#8217;s Wood Each Year.&#8221;\u00a0 <em>The Daily Mail<\/em>. 5 July 2013.\u00a0 Retrieved 6 December 2015.\u00a0 http:\/\/www.dailymail.co.uk\/news\/article-2357216\/IKEA-uses-staggering-1-worlds-wood-year.html<\/p>\n<p>Lu, Clara.\u00a0 &#8220;IKEA&#8217;s Inventory Management Strategy: How Does IKEA Do It?&#8221;\u00a0 <em>Trade Gecko<\/em>. 23 April 2014.\u00a0 Retrieved 6 December 2015.\u00a0 https:\/\/www.tradegecko.com\/blog\/ikeas-inventory-management-strategy-ikea<\/p>\n<p>Lutz, Ashley.\u00a0 &#8220;IKEA&#8217;s Strategy For Becoming the World&#8217;s Most Successful Retailer.&#8221;\u00a0 <em>Business Insider<\/em>. 15 January 2015.\u00a0 Retrieved 6 December 2015. http:\/\/www.businessinsider.com\/ikeas-strategy-for-success-2015-1<\/p>\n<p>Shoulberg, Warren.\u00a0 &#8220;Is IKEA the Most Influential Retailer in the Last 25 Years?&#8221; <em>The Robin Report<\/em>. 14 January 2015.\u00a0 Retrieved 6 December 2015. http:\/\/www.therobinreport.com\/is-ikea-the-most-influential-retailer-of-the-past-25-years\/<\/p>\n<p>&#8220;Dining Room Makeover Ideas &#8211; IKEA Home Tour (Episode 201)&#8221; IKEA USA. 18 November 2015.\u00a0 Retrieved 6 December 2015. &#8220;https:\/\/www.youtube.com\/watch?v=_JmB-_pRV3Y&#8221;<\/p>\n<p>&#8220;How IKEA Drives Innovation in the Supply Chain.&#8221; National Retail Federation. 26 September 2015.\u00a0 Retrieved 6 December 2015. &#8220;https:\/\/www.youtube.com\/watch?v=NOyBX0_GtNw&#8221;<\/p>\n<p>&#8220;People Go to IKEA For the First Time.&#8221;\u00a0 Buzz Feed Video.\u00a0 21 September 2015.\u00a0 Retrieved 6 December 2015. &#8220;https:\/\/www.youtube.com\/watch?v=S0sVYUQkjtw&#8221;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>How did an offbeat Swedish retailer managed to conquer the market for furniture around the globe?  Below that quirky surface lies an amazing success story of well-executed strategic alignment.<\/p>\n","protected":false},"author":1307,"featured_media":2044,"comment_status":"open","ping_status":"closed","template":"","categories":[98,234,172,16,152],"class_list":["post-2043","hck-submission","type-hck-submission","status-publish","has-post-thumbnail","hentry","category-environment","category-furniture","category-inventory","category-retail","category-vertical-integration"],"connected_submission_link":"https:\/\/d3.harvard.edu\/platform-rctom\/assignment\/the-tom-challenge-tom-winners-and-losers-assignment\/","yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>IKEA: Redefining the Market to Achieve Success - Technology and Operations Management<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/d3.harvard.edu\/platform-rctom\/submission\/ikea-redefining-the-market-to-achieve-success\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"IKEA: Redefining the Market to Achieve Success - Technology and Operations Management\" \/>\n<meta property=\"og:description\" content=\"How did an offbeat Swedish retailer managed to conquer the market for furniture around the globe? 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