  {"id":15050,"date":"2016-11-16T17:00:03","date_gmt":"2016-11-16T22:00:03","guid":{"rendered":"https:\/\/digital.hbs.edu\/platform-rctom\/submission\/fitbit-finds-its-fit-with-digital\/"},"modified":"2016-11-16T17:00:03","modified_gmt":"2016-11-16T22:00:03","slug":"fitbit-finds-its-fit-with-digital","status":"publish","type":"hck-submission","link":"https:\/\/d3.harvard.edu\/platform-rctom\/submission\/fitbit-finds-its-fit-with-digital\/","title":{"rendered":"Fitbit Finds Its Fit with Digital"},"content":{"rendered":"<p>Smartwatch. The Zip. Syncing my steps. It\u2019s hard to believe these terms did not exist just a few years ago. With the emergence of new digital technologies and the trend to incorporate the Internet of Things into consumer wearables, the health and fitness sector has seen a radical transformation and now provides consumers with the capability to take control of their own health.<\/p>\n<p><strong><u>Fitbit\u2019s Business\/Operating Model<\/u><\/strong><\/p>\n<p>In 2009, Fitbit became the first-mover into the wearable fitness technology space. It built its business model around the idea that sensors and wireless technology could be integrated into wearable devices to empower consumers to live a healthier lifestyle [1]. While Fitbit has launched multiple fitness tracking devices, its key differentiator lies within its software integration. As Fitbit\u2019s cofounders explained, \u201cthe lack of focus on hardware was what allowed us to take over the market very quickly\u2026 2\/3 of our engineers are in software, not hardware\u201d [2]. Additionally, Fitbit\u2019s initial competitors focused on hardware, allowing Fitbit to create the most data-driven value for its users.<\/p>\n<ul>\n<li><strong>Hardware:<\/strong> Fitbit designed several wearable devices (clip-on trackers, wristbands) to provide convenience for daily wear. These devices measure users\u2019 fitness and sleep activity levels 24\/7.<\/li>\n<li><strong>Software<\/strong>: All of Fitbit\u2019s devices sync automatically with its online dashboard and mobile app. The web platform offers users a myriad of data analytics on their daily activities and progress, as well as the ability to track goals and log activity levels. Additionally, users can choose to interact with friends online through sharing of activity levels, competing in challenges and achieving virtual badges.<\/li>\n<\/ul>\n<p>Fitbit has further leveraged its strength in software\/data analytics in its product marketing strategy. The company uses its current database of user-tracked metrics to segment its customer base. Through its data research, Fitbit has identified that different age demographics have been using its products for different reasons. This allowed Fitbit to launch its \u201cFind Your Fit\u201d campaign in 2014, which catered specific advertisements\/channels and product offerings to customers by age, gender and levels of fitness interest [3].<\/p>\n<p>&nbsp;<\/p>\n<p><figure id=\"attachment_15035\" aria-describedby=\"caption-attachment-15035\" style=\"width: 788px\" class=\"wp-caption aligncenter\"><a href=\"https:\/\/d3.harvard.edu\/platform-rctom\/wp-content\/uploads\/sites\/4\/2016\/11\/fibit-product-offering.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\" wp-image-15035\" src=\"https:\/\/d3.harvard.edu\/platform-rctom\/wp-content\/uploads\/sites\/4\/2016\/11\/fibit-product-offering.jpg\" alt=\"Figure 1. Fitbit\u2019s 2016 product offerings, categorized by activity level [1].\" width=\"788\" height=\"202\" srcset=\"https:\/\/d3.harvard.edu\/platform-rctom\/wp-content\/uploads\/sites\/4\/2016\/11\/fibit-product-offering.jpg 1871w, https:\/\/d3.harvard.edu\/platform-rctom\/wp-content\/uploads\/sites\/4\/2016\/11\/fibit-product-offering-300x77.jpg 300w, https:\/\/d3.harvard.edu\/platform-rctom\/wp-content\/uploads\/sites\/4\/2016\/11\/fibit-product-offering-768x197.jpg 768w, https:\/\/d3.harvard.edu\/platform-rctom\/wp-content\/uploads\/sites\/4\/2016\/11\/fibit-product-offering-1024x262.jpg 1024w, https:\/\/d3.harvard.edu\/platform-rctom\/wp-content\/uploads\/sites\/4\/2016\/11\/fibit-product-offering-600x154.jpg 600w\" sizes=\"auto, (max-width: 788px) 100vw, 788px\" \/><\/a><figcaption id=\"caption-attachment-15035\" class=\"wp-caption-text\">Figure 1. Fitbit\u2019s 2016 product offerings, categorized by activity level [1].<\/figcaption><\/figure>In recent years, Fitbit has focused on diversifying its revenue streams by 1) branching out its customer base (i.e.: both selling direct to consumers and partnering up with major corporations\/health insurance companies) and 2) offering premium software services on a subscription basis (i.e.: virtual coaching, customized fitness plans) [4]. The firm\u2019s strategy has proven successful thus far, with Fitbit\u2019s revenue increasing rapidly each year [7]<em>.<\/em><\/p>\n<figure id=\"attachment_15038\" aria-describedby=\"caption-attachment-15038\" style=\"width: 613px\" class=\"wp-caption aligncenter\"><a href=\"https:\/\/d3.harvard.edu\/platform-rctom\/wp-content\/uploads\/sites\/4\/2016\/11\/revenue-growth-fitbit.png\"><img loading=\"lazy\" decoding=\"async\" class=\" wp-image-15038\" src=\"https:\/\/d3.harvard.edu\/platform-rctom\/wp-content\/uploads\/sites\/4\/2016\/11\/revenue-growth-fitbit.png\" alt=\"Figure 2. Fitbit has seen an increasing trend for revenue growth in recent years. Although not projected in the figure above, revenue continued to increase to $1.86 billion in 2015, and the quantity of devices sold reached 21.4 million in 2015 [5].\" width=\"613\" height=\"263\" srcset=\"https:\/\/d3.harvard.edu\/platform-rctom\/wp-content\/uploads\/sites\/4\/2016\/11\/revenue-growth-fitbit.png 655w, https:\/\/d3.harvard.edu\/platform-rctom\/wp-content\/uploads\/sites\/4\/2016\/11\/revenue-growth-fitbit-300x129.png 300w, https:\/\/d3.harvard.edu\/platform-rctom\/wp-content\/uploads\/sites\/4\/2016\/11\/revenue-growth-fitbit-600x257.png 600w\" sizes=\"auto, (max-width: 613px) 100vw, 613px\" \/><\/a><figcaption id=\"caption-attachment-15038\" class=\"wp-caption-text\">Figure 2. Fitbit has seen an increasing trend for revenue growth in recent years. Although not projected in the figure above, revenue continued to increase to $1.86 billion in 2015, and the quantity of devices sold reached 21.4 million in 2015 [5].<\/figcaption><\/figure>\n<p><figure id=\"attachment_15037\" aria-describedby=\"caption-attachment-15037\" style=\"width: 453px\" class=\"wp-caption aligncenter\"><a href=\"https:\/\/d3.harvard.edu\/platform-rctom\/wp-content\/uploads\/sites\/4\/2016\/11\/fitbit-market-share.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\" wp-image-15037\" src=\"https:\/\/d3.harvard.edu\/platform-rctom\/wp-content\/uploads\/sites\/4\/2016\/11\/fitbit-market-share.jpg\" alt=\"Figure 3. Wearable Devices 2015 Market Share Data [6].\" width=\"453\" height=\"273\" srcset=\"https:\/\/d3.harvard.edu\/platform-rctom\/wp-content\/uploads\/sites\/4\/2016\/11\/fitbit-market-share.jpg 704w, https:\/\/d3.harvard.edu\/platform-rctom\/wp-content\/uploads\/sites\/4\/2016\/11\/fitbit-market-share-300x181.jpg 300w, https:\/\/d3.harvard.edu\/platform-rctom\/wp-content\/uploads\/sites\/4\/2016\/11\/fitbit-market-share-600x361.jpg 600w\" sizes=\"auto, (max-width: 453px) 100vw, 453px\" \/><\/a><figcaption id=\"caption-attachment-15037\" class=\"wp-caption-text\">Figure 3. Wearable Devices 2015 Market Share Data [6].<\/figcaption><\/figure><strong><u>Competition<\/u><\/strong><\/p>\n<p>While the market for wearable technology is expected to continue growing over the next decade, the industry\u2019s low barriers-to-entry have attracted many competitors from all angles. Today, Fitbit is positioned as the \u201cbest value\u201d product, wedged between the premium and economy ends. On the premium side, Apple has become Fitbit\u2019s largest competitor with its 2015 launch of the Apple Watch. On the other end, many copycat products with similar features are being sold at a fraction of Fitbit\u2019s product prices. Additional companies like Jawbone and Xiaomi are directly competing with Fitbit\u2019s product\/price offerings, and even non-technology firms, such as Swiss watch manufacturer Mondaine, are entering the market [7].<\/p>\n<p>&nbsp;<\/p>\n<p><strong><u>Next Steps<\/u><\/strong><\/p>\n<p>As competitors begin to crowd this market, Fitbit will soon lose its competitive advantage in software integration\/data analytics. To thrive, Fitbit will need to reposition its strategy and find the best way forward to leverage its strengths in digital analytics. CEO James Park envisions Fitbit\u2019s \u201cnext big leap to be in detailed clinical research and creating consumer devices that can make lightweight medical diagnoses,\u201d such as a blood glucose meter [7, 8]. While I agree this is the right direction forward for Fitbit, given its experience in software analytics, there are two key factors that Fitbit should consider:<\/p>\n<ol>\n<li>Given that software companies like Google can easily enter this new market and become a direct competitor, Fitbit should leverage its history of integrating user-friendly hardware with its software expertise to maintain a competitive edge. Fitbit could consider partnering up with a leading athletic apparel company, such as Under Armour, to create a more seamless, integrated apparel-wear that allows for healthcare\/activity monitoring. For example, as consumers demand more user-friendly products, data-tracking running shirts could provide more seamless and accurate data analytics to both consumers and health care providers than a wristwatch or clip-on device.<\/li>\n<li>User data privacy could pose a potential roadblock for Fitbit, particularly as it turns to more serious tracking of consumer health. It would be prudent of Fitbit to explore legal protection of health data records that the company tracks, similar to the protection of patient medical records.<\/li>\n<\/ol>\n<p>By moving quickly, identifying its new value proposition and addressing potential challenges early on, Fitbit can position itself to thrive in future years, beyond the increasingly competitive wearable technology space.<\/p>\n<p>[Word Count: 785]<\/p>\n<p>&nbsp;<\/p>\n<p><strong>References<\/strong><\/p>\n<ol>\n<li>Fitbit.\u00a0<a href=\"http:\/\/www.fitbit.com\">www.fitbit.com<\/a>.<\/li>\n<li>Hof, Robert. \u201cHow Fitbit Survived as a Hardware Company.\u201d <em>Forbes, <\/em>February 2014.\u00a0<a href=\"http:\/\/www.forbes.com\/sites\/roberthof\/2014\/02\/04\/how-fitbit-survived-as-a-hardware-startup\/#3ba3e9494f42\">http:\/\/www.forbes.com\/sites\/roberthof\/2014\/02\/04\/how-fitbit-survived-as-a-hardware-startup\/#3ba3e9494f42<\/a>.<\/li>\n<li>Agomuoh, Fiona. \u201cFitbit Dominates the Wearables Market, but Can It Survive the Coming Onslaught of Smart Watches?\u201d. <em>International Business Times, <\/em>November 2014.\u00a0<a href=\"http:\/\/www.ibtimes.com\/fitbit-dominates-wearables-market-can-it-survive-coming-onslaught-smart-watches-1725780\">http:\/\/www.ibtimes.com\/fitbit-dominates-wearables-market-can-it-survive-coming-onslaught-smart-watches-1725780<\/a>.<\/li>\n<li>Quittner, Jeremy. \u201cYou Don\u2019t Need to be a Giant to be a Threat.\u201d <em> Magazine, <\/em>June 2015. <a href=\"http:\/\/www.inc.com\/jeremy-quittner\/fitbit-ipo-will-bolster-first-mover-advantage-for-wearable-device-maker.html\">http:\/\/www.inc.com\/jeremy-quittner\/fitbit-ipo-will-bolster-first-mover-advantage-for-wearable-device-maker.html<\/a>.<\/li>\n<li>\u201cPress Release Details.\u201d <em>Fitbit Investor<\/em>, February 2016. <a href=\"http:\/\/www.investor.fitbit.com\">investor.fitbit.com<\/a>.<\/li>\n<li>\u201cWorldwide Wearables Market Increases 67.2% Amid Seasonal Retrenchment.\u201d <em>International Data Corporation (IDC), <\/em>May 2016. <a href=\"http:\/\/www.idc.com\">idc.com<\/a>.<\/li>\n<li>Marshall, Gary. \u201cThe Story of Fitbit: How a Wooden Box Became a $4 Billion Company.\u201d <em>Wareable, <\/em>September 2016. <a href=\"http:\/\/www.wareable.com\/fitbit\/youre-fitbit-and-you-know-it-how-a-wooden-box-became-a-dollar-4-billion-company\">http:\/\/www.wareable.com\/fitbit\/youre-fitbit-and-you-know-it-how-a-wooden-box-became-a-dollar-4-billion-company<\/a>.<\/li>\n<li>Meola, Andrew. \u201cWearable Technology and IoT Wearable Devices.\u201d <em>Business Insider, <\/em>August 2016.\u00a0<a href=\"http:\/\/www.businessinsider.com\/wearable-technology-iot-devices-2016-8\">http:\/\/www.businessinsider.com\/wearable-technology-iot-devices-2016-8<\/a>.<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"<p>As competition crowds the fitness wearable technology space, Fitbit will need to reposition its digital offering to stay ahead of the curve.<\/p>\n","protected":false},"author":2694,"featured_media":15051,"comment_status":"open","ping_status":"closed","template":"","categories":[2122,531,2120,2121],"class_list":["post-15050","hck-submission","type-hck-submission","status-publish","has-post-thumbnail","hentry","category-data-analytics","category-fitbit","category-health-and-fitness","category-wearable-technology"],"connected_submission_link":"https:\/\/d3.harvard.edu\/platform-rctom\/assignment\/digitization-challenge-2016\/","yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - 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