  {"id":14424,"date":"2016-11-13T16:57:33","date_gmt":"2016-11-13T21:57:33","guid":{"rendered":"https:\/\/digital.hbs.edu\/platform-rctom\/submission\/the-digitalization-journey-of-a-german-manufacturer-how-siemens-is-increasingly-becoming-a-tech-company\/"},"modified":"2016-11-13T20:33:00","modified_gmt":"2016-11-14T01:33:00","slug":"the-digitalization-journey-of-a-german-manufacturer-how-siemens-is-increasingly-becoming-a-tech-company","status":"publish","type":"hck-submission","link":"https:\/\/d3.harvard.edu\/platform-rctom\/submission\/the-digitalization-journey-of-a-german-manufacturer-how-siemens-is-increasingly-becoming-a-tech-company\/","title":{"rendered":"The digitalization journey of a German manufacturer: How Siemens is increasingly becoming a Tech company"},"content":{"rendered":"<p>Omnipresent mobile devices, greater processing power and faster internet connections. The world is witnessing one of the most disruptive transformations of our history: the digital transformation. According to Cisco VNI Forecast<sup>(1)<\/sup> \u2013 a well-known study published by the largest network devices company in the world \u2013 there will be a massive increase in connectivity levels over upcoming years. More importantly, the number of machine to machine (M2M) connections (i.e., connections between two or more microprocessors), largely used in automated factories or assembly lines, will grow substantially. This trend clearly shows an opportunity for digitalization to disrupt the industrial equipment &amp; services space.<\/p>\n<p style=\"text-align: center\"><em>Table 1. Evolution of selected indicators according to Cisco VNI Forecast<\/em><\/p>\n<table style=\"height: 282px;border: 1px solid grey;border-collapse: collapse\" width=\"1045\">\n<tbody>\n<tr>\n<td style=\"background-color: lightgrey\" width=\"159\">\n<p style=\"text-align: center\"><strong>Dimension<\/strong><\/p>\n<\/td>\n<td style=\"background-color: lightgrey\" width=\"146\">\n<p style=\"text-align: center\"><strong>2015<\/strong><\/p>\n<\/td>\n<td style=\"background-color: lightgrey\" width=\"146\">\n<p style=\"text-align: center\"><strong>2020<\/strong><\/p>\n<\/td>\n<td style=\"background-color: lightgrey\" width=\"137\">\n<p style=\"text-align: center\"><strong>Growth per Year<\/strong><\/p>\n<\/td>\n<\/tr>\n<tr>\n<td width=\"159\">\n<p style=\"text-align: center\"><strong>Connected Devices<\/strong><\/p>\n<\/td>\n<td width=\"146\">\n<p style=\"text-align: center\">16.3 billion<\/p>\n<\/td>\n<td width=\"146\">\n<p style=\"text-align: center\">26.3 billion<\/p>\n<\/td>\n<td width=\"137\">\n<p style=\"text-align: center\">10%<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td width=\"159\">\n<p style=\"text-align: center\"><strong>M2M Connections<\/strong><\/p>\n<\/td>\n<td width=\"146\">\n<p style=\"text-align: center\">4.9 billion<\/p>\n<\/td>\n<td width=\"146\">\n<p style=\"text-align: center\">12.2 billion<\/p>\n<\/td>\n<td width=\"137\">\n<p style=\"text-align: center\">20%<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td width=\"159\">\n<p style=\"text-align: center\"><strong>Internet Traffic<\/strong><\/p>\n<\/td>\n<td width=\"146\">\n<p style=\"text-align: center\">1.7 exabytes \/ day<\/p>\n<\/td>\n<td width=\"146\">\n<p style=\"text-align: center\">5.3 exabytes \/ day<\/p>\n<\/td>\n<td width=\"137\">\n<p style=\"text-align: center\">25%<\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>&nbsp;<\/p>\n<p>One successful example of embracing the digital transformation in the industrial equipment &amp; services space is provided by Siemens. The company, a \u20ac76 billion in revenue<sup> (2)<\/sup> giant, was founded in 1847 and since then has been a leading supplier of systems and engineering solutions for several industries (e.g., Energy, Healthcare, Process Industries, Financial Services). <strong>Traditionally, Siemens had a relatively simple business model: it manufactured and supplied equipment for large industrial players<\/strong> \u2013 who relied on the German company to install trains, wind turbines or automate assembly lines.<\/p>\n<p>However, Siemens has decided to undergo a reinvention \u2013 with a <strong>new business model, placed at the intersection of physical and digital worlds<\/strong>. Recently, the Germany-based company included digitalization as a key element of its strategy, focused on incorporating IT and data to craft new solutions for its clients. The left-hand side of [Figure 1] shows concepts that one would hardly associate with Siemens a few years ago.<\/p>\n<p style=\"text-align: center\"><em>Figure 1. Siemens Digitalization Pillars<\/em><\/p>\n<p><a href=\"https:\/\/d3.harvard.edu\/platform-rctom\/wp-content\/uploads\/sites\/4\/2016\/11\/SiemensSlide.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-14421 aligncenter\" src=\"https:\/\/d3.harvard.edu\/platform-rctom\/wp-content\/uploads\/sites\/4\/2016\/11\/SiemensSlide.jpg\" alt=\"siemensslide\" width=\"728\" height=\"375\" \/><\/a><\/p>\n<p>Many of the rising trends in segments serviced by Siemens are only enabled via big data and advanced analytics. To protect its leadership position, Siemens started to <strong>morph into a technology services company \u2013 investing to develop state-of-the-art software and algorithms<\/strong>. The goal is to continue providing competitive advantage to its customers \u2013 even if it requires developing new skills. Very emblematic of its new phase is a tool Siemens recently launched, called Sinalytics<sup>(3)<\/sup>. Sinalytics is a Siemens-owned tool that can securely connect to a variety of installed Siemens systems worldwide, remotely monitor them and extract real-time data. Through cutting-edge analytical methods, Siemens expects to analyze the data, recognize opportunities to improve the performance of the equipment, maximize the availability of the equipment and predict properly when maintenance will be needed \u2013 all that in addition to saving energy and reducing costs. Sinalytics is the latest addition to a business line that has been performing well: Digital Services and Vertical Software delivered, combined, around \u20ac3.7 billion in revenue in 2015<sup>(4)<\/sup>.<\/p>\n<p style=\"text-align: center\"><em>Video 1. Sinalytics and Siemens\u00a0Digital Services<\/em><\/p>\n<p style=\"text-align: center\"><iframe loading=\"lazy\" title=\"Siemens Digital Services powered by Sinalytics\" width=\"640\" height=\"360\" src=\"https:\/\/www.youtube.com\/embed\/LXWhMcRXSwI?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/p>\n<p>However, the reinvention Siemens is undergoing comes at a cost. <strong>Many adjustments needed to be made on their operating model to adapt and be successful in this new space<\/strong>. [Table 2] summarizes some of the required changes.<\/p>\n<p style=\"text-align: center\"><em>Table 2. Description of some changes on Siemens operating\u00a0model<\/em><\/p>\n<table style=\"height: 359px;border: 1px solid grey;border-collapse: collapse\" width=\"1045\">\n<tbody>\n<tr>\n<td style=\"background-color: lightgrey\" width=\"283\">\n<p style=\"text-align: center\"><strong>Traditional Siemens<\/strong><\/p>\n<\/td>\n<td style=\"text-align: center;background-color: lightgrey\" width=\"32\"><strong>\u00a0<\/strong><\/td>\n<td style=\"text-align: center;background-color: lightgrey\" width=\"283\"><strong>\u201cDigital\u201d Siemens<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"283\">\n<p style=\"text-align: center\"><strong>Reactive<\/strong> (i.e., manufactures<br \/>\nand sells what customers buy)<\/p>\n<\/td>\n<td width=\"32\">\n<p style=\"text-align: center\">\u2194<\/p>\n<\/td>\n<td width=\"283\">\n<p style=\"text-align: center\"><strong>Proactive<\/strong> (i.e., identifies opportunities<br \/>\nfor engagement with customers)<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td width=\"283\">\n<p style=\"text-align: center\"><strong>Process-based<\/strong> (i.e., focuses on excelling<br \/>\nat manufacturing processes and routines)<\/p>\n<\/td>\n<td width=\"32\">\n<p style=\"text-align: center\">\u2194<\/p>\n<\/td>\n<td width=\"283\">\n<p style=\"text-align: center\"><strong>Knowledge-based<\/strong> (i.e., requires intellectual<br \/>\ncapital to add value using customer data)<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td style=\"text-align: center\" width=\"283\"><strong>Capital intensive<\/strong> (i.e., expanding product line requires huge amounts of money to set-up new plant or design new product)<\/td>\n<td style=\"text-align: center\" width=\"32\">\u2194<\/td>\n<td width=\"283\">\n<p style=\"text-align: center\"><strong>Insight intensive<\/strong> (i.e., expanding or improving services requires insight generation from software architects or engineers)<\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>&nbsp;<\/p>\n<p>It is undeniable that Siemens\u2019 attempt to react to the digital transformation has been very successful. They are a benchmark for those willing to explore the digital revolution. However, there are two things Siemens could do, if they have not done yet:<\/p>\n<ol>\n<li>Develop <strong>partnerships with large technology firms<\/strong> active in the consumer space (e.g., Google, Facebook), with a twofold objective: (i) to understand solutions that have been succesfully applied in the consumer space and could be used in industrial applications and (ii) to anticipate consumer trends that could help them improve products for their customers (i.e., ultimately, Siemens\u2019 clients will react to demands coming from the broad population in markets where they are active).<\/li>\n<li>Create a compatible <strong>human capital strategy<\/strong> \u2013 focusing on attracting top talent in the technology space. When it comes to softwate and algorithms, the knowledge and talent of software engineers play a big role \u2013 and Siemens needs to ensure it has the required talent to continue thriving with its new operating model.<\/li>\n<\/ol>\n<p>These suggestions are small improvements to an execution that has been incredibly effective so far. In addition to improvements, risks should be addressed: how will clients react to sharing such critical data with Siemens? How to deal with confidentiality? To which extent Siemens gains bargaining power by being so integrated with its customers? If able to address these risks and keep momentum, Siemens will very likely be remembered as one of the driving forces of this digital transformation \u2013 and build a very solid foundation for continued success over the next 100 years. (785 words)<\/p>\n<p>&nbsp;<\/p>\n<hr \/>\n<p>&nbsp;<\/p>\n<p><strong><em><u>References<\/u><\/em><\/strong><\/p>\n<p>(1) Cisco VNI Forecast (<a href=\"http:\/\/www.cisco.com\/c\/m\/en_us\/solutions\/service-provider\/vni-forecast-highlights.html\">http:\/\/www.cisco.com\/c\/m\/en_us\/solutions\/service-provider\/vni-forecast-highlights.html<\/a>)<\/p>\n<p>(2) Siemens AG Financial Stataments (<a href=\"http:\/\/www.siemens.com\/investor\/pool\/en\/investor_relations\/Siemens_AR2015.pdf\">http:\/\/www.siemens.com\/investor\/pool\/en\/investor_relations\/Siemens_AR2015.pdf<\/a>)<\/p>\n<p>(3) Siemens Sinalytics (<a href=\"https:\/\/www.siemens.com\/innovation\/en\/home\/pictures-of-the-future\/research-and-management\/innovations-sinalytics.html\">https:\/\/www.siemens.com\/innovation\/en\/home\/pictures-of-the-future\/research-and-management\/innovations-sinalytics.html<\/a>)<\/p>\n<p>(4) Siemens Digitalization Strategy Report (<a href=\"https:\/\/www.siemens.com\/digitalisierung\/public\/pdf\/Sinalytics-and-Digital-Services-Presentation.pdf\">https:\/\/www.siemens.com\/digitalisierung\/public\/pdf\/Sinalytics-and-Digital-Services-Presentation.pdf<\/a>)<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Siemens is undergoing a digital reinvention, focusing on data and analytics to protect its leadership position in the industrial equipment and services space. <\/p>\n","protected":false},"author":2241,"featured_media":14425,"comment_status":"open","ping_status":"closed","template":"","categories":[2027,298,2026,2025,235],"class_list":["post-14424","hck-submission","type-hck-submission","status-publish","has-post-thumbnail","hentry","category-algorithms","category-big-data","category-manufacturer","category-siemens","category-software"],"connected_submission_link":"https:\/\/d3.harvard.edu\/platform-rctom\/assignment\/digitization-challenge-2016\/","yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - 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