  {"id":1342,"date":"2015-12-05T18:57:23","date_gmt":"2015-12-05T23:57:23","guid":{"rendered":"https:\/\/digital.hbs.edu\/platform-rctom\/submission\/harrys-shaving-men-in-an-age-of-razor-robbery\/"},"modified":"2015-12-08T22:48:15","modified_gmt":"2015-12-09T03:48:15","slug":"harrys-shaving-men-in-an-age-of-razor-robbery","status":"publish","type":"hck-submission","link":"https:\/\/d3.harvard.edu\/platform-rctom\/submission\/harrys-shaving-men-in-an-age-of-razor-robbery\/","title":{"rendered":"Harry\u2019s: Shaving Men in an Age of Razor Robbery"},"content":{"rendered":"<p><strong>Overview<\/strong><\/p>\n<p>Harry\u2019s is a direct-to-consumer shaving company focused on bringing exceptional design, value, and simplicity to the men\u2019s shaving industry. It is a fantastic example of how a firm can create outsize value by aligning its business and operating models. Investor confidence mirrors its explosive growth: Harry\u2019s has raised $287 million in just four years, most recently raising a $76 million Series C valuing the company at more than $750 million.<\/p>\n<p><strong>Business Model<\/strong><\/p>\n<p>Harry\u2019s sells a limited line of razors, skincare consumables (gels, creams, and moisturizers), and accessories through its website, harrys.com. Its business model is built on three pillars: direct-to-consumer distribution, vertically-integrated manufacturing, and subscription service.<\/p>\n<p><strong>Direct-to-Consumer<\/strong><\/p>\n<figure id=\"attachment_1332\" aria-describedby=\"caption-attachment-1332\" style=\"width: 300px\" class=\"wp-caption alignright\"><a href=\"https:\/\/i4tsk12in2b2y7uts14c528g-wpengine.netdna-ssl.com\/wp-content\/uploads\/sites\/4\/2015\/12\/Harrys-Pricing.png\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-1332 size-medium\" src=\"https:\/\/i4tsk12in2b2y7uts14c528g-wpengine.netdna-ssl.com\/wp-content\/uploads\/sites\/4\/2015\/12\/Harrys-Pricing-300x180.png\" alt=\"Harry's Pricing\" width=\"300\" height=\"180\" srcset=\"https:\/\/d3.harvard.edu\/platform-rctom\/wp-content\/uploads\/sites\/4\/2015\/12\/Harrys-Pricing-300x180.png 300w, https:\/\/d3.harvard.edu\/platform-rctom\/wp-content\/uploads\/sites\/4\/2015\/12\/Harrys-Pricing-600x359.png 600w, https:\/\/d3.harvard.edu\/platform-rctom\/wp-content\/uploads\/sites\/4\/2015\/12\/Harrys-Pricing.png 913w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a><figcaption id=\"caption-attachment-1332\" class=\"wp-caption-text\">Harry&#8217;s Relative Pricing<\/figcaption><\/figure>\n<p>Harry\u2019s looks familiar to those aware of the recent trend behind direct-to-consumer internet-enabled brands like Warby Parker and Bonobo\u2019s (in fact, Jeff Raider co-founded Harry\u2019s after being a co-founder of Warby Parker). The model is also reminiscent of less-recent direct-to-consumer companies like Dell or Apple, who used methods like catalogue mail-order to escape demanding and margin-dilutive retail channels. Going direct allows Warby to take value that traditional brands like Gillette give up to retailers and return it to consumers in the form of lower prices.<\/p>\n<p>Harry\u2019s razors are therefore 2-3x cheaper than similar retail-distributed competitors\u2019 products (~$1.50-$2.00 vs. $3.00-$4.50) at the same level of quality.<\/p>\n<p><strong>Vertical Integration<\/strong><\/p>\n<p>However, unlike Warby, Bonobo\u2019s and some of its own direct competitors like Dollar Shave Club, Harry\u2019s owns its manufacturing facilities. Rather than outsource the design and production of its shaving products to private-label manufacturers overseas, Harry\u2019s has poured over $100 million of investor money into acquiring Feintechnik, a 93-year-old German razor factory.<\/p>\n<p>Owning Feintechnik allows Harry\u2019s to capture manufacturer margin in addition to the retail margin it realizes from going direct-to-consumer.<\/p>\n<p><strong><iframe loading=\"lazy\" title=\"Inside Harry&#039;s $100M Razor Blade Factory in Germany\" width=\"640\" height=\"360\" src=\"https:\/\/www.youtube.com\/embed\/gMUg2o95ZrA?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/strong><\/p>\n<p><strong>Subscription Service<\/strong><\/p>\n<figure id=\"attachment_1349\" aria-describedby=\"caption-attachment-1349\" style=\"width: 300px\" class=\"wp-caption alignright\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-1349 size-medium\" src=\"https:\/\/i4tsk12in2b2y7uts14c528g-wpengine.netdna-ssl.com\/wp-content\/uploads\/sites\/4\/2015\/12\/Harrys-Subscriptions-300x128.png\" alt=\"How Harry's subscription service works\" width=\"300\" height=\"128\" srcset=\"https:\/\/d3.harvard.edu\/platform-rctom\/wp-content\/uploads\/sites\/4\/2015\/12\/Harrys-Subscriptions-300x128.png 300w, https:\/\/d3.harvard.edu\/platform-rctom\/wp-content\/uploads\/sites\/4\/2015\/12\/Harrys-Subscriptions-1024x438.png 1024w, https:\/\/d3.harvard.edu\/platform-rctom\/wp-content\/uploads\/sites\/4\/2015\/12\/Harrys-Subscriptions-600x257.png 600w, https:\/\/d3.harvard.edu\/platform-rctom\/wp-content\/uploads\/sites\/4\/2015\/12\/Harrys-Subscriptions.png 1264w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><figcaption id=\"caption-attachment-1349\" class=\"wp-caption-text\">How Harry&#8217;s subscription service works<\/figcaption><\/figure>\n<p>Finally, Harry\u2019s realizes a recurring revenue stream from its shaving products by offering a subscription service which automatically sends razor cartridge refills and consumables to customers on a quarterly basis based on shave frequency. Offering subscriptions allows Harry\u2019s to realize better revenue predictability and higher customer lifetime value in addition to giving it a regular and powerful marketing channel for introducing new products and services.<\/p>\n<p><strong>Operating Model<\/strong><\/p>\n<p>Harry\u2019s operating model hinges on being memorable, design-forward, and aesthetically consistent. While many competitors offer razors at similar prices and levels of service and convenience, Harry\u2019s is winning because it rightfully believes that shaving technology is commoditized and real differentiation exists in the form of attractive visual design. Harry\u2019s design-focused philosophy tightly leverages its core assets: the Feintechnik factory, the company\u2019s talent, and the Harry\u2019s brand.<\/p>\n<p>The vertical integration enabled by owning Feintechnik allows Harry\u2019s total control over the design and manufacture of everything from its blades and packaging to its bold and attractive razor handles while helping it avoid the delays, inconsistencies, and quality concerns associated with outsourced manufacturing. The company also has a singular focus on aligning its people\u2014product designers, brand managers, web developers\u2014around a unique visual aesthetic. Finally, Harry\u2019s brand allows the firm to compete even against established competition in the men\u2019s care space, leveraging its brand to expand into skincare and owned retail with its first New York barbershop store.<\/p>\n<figure id=\"attachment_1334\" aria-describedby=\"caption-attachment-1334\" style=\"width: 300px\" class=\"wp-caption alignleft\"><a href=\"https:\/\/i4tsk12in2b2y7uts14c528g-wpengine.netdna-ssl.com\/wp-content\/uploads\/sites\/4\/2015\/12\/Harrys-Products.png\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-1334 size-medium\" src=\"https:\/\/i4tsk12in2b2y7uts14c528g-wpengine.netdna-ssl.com\/wp-content\/uploads\/sites\/4\/2015\/12\/Harrys-Products-300x283.png\" alt=\"Harry's Products\" width=\"300\" height=\"283\" srcset=\"https:\/\/d3.harvard.edu\/platform-rctom\/wp-content\/uploads\/sites\/4\/2015\/12\/Harrys-Products-300x283.png 300w, https:\/\/d3.harvard.edu\/platform-rctom\/wp-content\/uploads\/sites\/4\/2015\/12\/Harrys-Products-600x565.png 600w, https:\/\/d3.harvard.edu\/platform-rctom\/wp-content\/uploads\/sites\/4\/2015\/12\/Harrys-Products.png 780w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a><figcaption id=\"caption-attachment-1334\" class=\"wp-caption-text\">Harry&#8217;s &#8220;Truman&#8221; Shaving Kit<\/figcaption><\/figure>\n<p><strong>Not Every Tom, Dick, or Harry\u2019s Razor Company<\/strong><\/p>\n<p>Harry\u2019s focus on consistent, exceptional design as a differentiator is well-supported by its business model. Its direct-to-consumer model allows it to control branding and promotion without dilution or complication from retail partners; its owned manufacturing facility allows it to strictly control for design and quality; and its subscription model creates consistency of experience and messaging while driving loyalty.<\/p>\n<p>The \u201ccompetitive moat\u201d around Harry\u2019s business is deep: razors and razor blades are the categorical exemplar of how stickiness can be driven around a consumable product. By creating a differentiated product that targets a discerning customer segment, manufacturing the product itself, and delivering that product directly, Harry\u2019s takes unique advantage of its design-centric operating model to create a high-affinity customer base.<\/p>\n<p>It also has room to run. Within shaving, Harry\u2019s can penetrate the adjacent wet-shaving accessory segment (the brushes, stands, safety razors, and straight razors offered by players like The Art of Shaving); within men\u2019s care, it has room to grow its line of consumables to include products beyond skincare and grow its line of accessories to include other men\u2019s grooming products; and within distribution, it has a long runway of owned retail white space.<\/p>\n<p>To Gillette and Schick, shave yourself the effort: Harry\u2019s is evidence that firms with complementary business and operating models can change industries.<\/p>\n<p><strong>Sources:<\/strong><\/p>\n<ol>\n<li>https:\/\/www.harrys.com\/<\/li>\n<li>CrunchBase<\/li>\n<li>http:\/\/www.forbes.com\/sites\/stevenbertoni\/2015\/07\/07\/razor-wars-harrys-raises-75-million-to-fight-gillette-and-dollar-shave-club\/<\/li>\n<li>http:\/\/www.fastcompany.com\/3025315\/fast-feed\/shaving-startup-harrys-buys-razor-factory-for-100-million<\/li>\n<li>https:\/\/www.feintechnik.com\/<\/li>\n<li>http:\/\/www.bloomberg.com\/news\/videos\/b\/687d1458-a3d5-4141-bc6f-675099fc334c<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"<p>How an upstart shaving company is upending the way men shave while uplifting design.<\/p>\n","protected":false},"author":674,"featured_media":1343,"comment_status":"open","ping_status":"closed","template":"","categories":[277,49,57],"class_list":["post-1342","hck-submission","type-hck-submission","status-publish","has-post-thumbnail","hentry","category-direct-to-consumer","category-e-commerce","category-winning"],"connected_submission_link":"https:\/\/d3.harvard.edu\/platform-rctom\/assignment\/the-tom-challenge-tom-winners-and-losers-assignment\/","yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - 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