Mercadona: An Undisputed Winner
Satisfying 鈥楾he Boss鈥�, or how to become the leading supermarket chain in Spain by focusing on your clients鈥� needs
Success
Stitch Fix: Personalized Retail at Scale
鈥淪titch Fix is squarely at the intersection of both online and offline (so hot right now) and human and algorithm (even hotter)鈥� – WSJ
The Happiest Place on Earth: The Magic Recipe Behind Disney Parks 70% Return Rate
鈥淥n a visit to a Disney theme park, a little girl and her mother came to a fenced-off construction site. To her mother鈥檚 dismay, the little girl threw her favorite Disney doll, Belle, over the fence. When park staff retrieved the doll, it was in a sorry state, spattered with mud, dress torn, hair bedraggled. Attempts to find a replacement in the shop proved futile: Belle had been replaced by a newer model. So the doll was taken first to a makeup artist, who washed her and styled her hair, then to the wardrobe department, which made her a new dress, and finally to a 鈥減arty鈥� with other Disney princesses, with a photographer in attendance. Good as new, Belle was returned to her owner that evening, along with a photo album that showed what a great time she鈥檇 had during her 鈥渕akeover.鈥� Later, in a thank you letter, the girl鈥檚 mother described the moment of Belle鈥檚 return as 鈥減ure magic.鈥�
The Force is with Mickey Mouse
The marriage between Disney鈥檚 鈥淏usiness Model Canvas鈥� and its five core operating assets should allay fans鈥� concerns that Star Wars has fallen to the Dark Side.
MoMA: a museum that grows with its audience
People generally don鈥檛 think of art museums as a source of innovations but the slow, patient and thoughtful changes that The Museum of Modern Art (MoMA) made in recent years have served its business missions well.
DIRECTV pre-paid: how to wake up a sleeping giant
Much is said about rising new technology companies, but how much more challenging is it to reinvent a mature business model that has been around for decades?
From Back to Front: How JetBlue Airways has maintained its low price leader position through optimizing its operations
From Back to Front: How JetBlue Airways has maintained its low price leader position through optimizing its operations