Rdikeou

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Rosalino this is such a cool concept! It looks like Clover has really nailed the alignment between their operating model and business model. I was particularly impressed by how they have minimized bottlenecks by simply being transparent with wait times per SKU & by effectively incorporating the information flow into their workflow process via mobile ordering. One issue that concerned me was the daily variability with the menu. I鈥檇 suspect this would lead to an inconsistent customer experience as diners typically like to order the same item each time they frequent a fast food restaurant. Is Clover taking any measures to more effectively predict consumer demand and avoid stock outs?

On December 14, 2015, Rdikeou commented on Have you ever tried to become a Uber Driver? :

Very interesting post Peter! In San Francisco everyone I know uses uber, lyft, sidecar and flywheel and will only take a taxi as a last resort. I鈥檓 curious about Antoine鈥檚 point. Aside from driver loyalty, do you know what competitive advantage uber has over lyft with regard to its operating and business models? I recognize that uber drivers receive higher compensation than taxi drivers but assumed the uber payout structure was comparable to lyft & sidecar.

Very interesting post Jon! It鈥檚 clear that In-N-Out creates value not only for the end consumer (by producing undeniably superior hamburgers) but also creates value for their employees by offering high wages relative to competitors. One question I had, is how In-N-Out is able to compete with firms like McDonald鈥檚 that have much lower labor costs? Does In-N-Out hire fewer employees relative to competitors due to their simple operating model?