{"id":8002,"date":"2018-04-09T17:30:21","date_gmt":"2018-04-09T21:30:21","guid":{"rendered":"https:\/\/digital.hbs.edu\/platform-digit\/submission\/how-does-electronic-arts-keep-players-hooked\/"},"modified":"2018-04-09T17:38:13","modified_gmt":"2018-04-09T21:38:13","slug":"how-does-electronic-arts-keep-players-hooked","status":"publish","type":"hck-submission","link":"https:\/\/d3.harvard.edu\/platform-digit\/submission\/how-does-electronic-arts-keep-players-hooked\/","title":{"rendered":"How does Electronic Arts keep players hooked?"},"content":{"rendered":"<p>The gaming industry has faced significant changes and disruption in the past few years &#8211; from massively multiplayer online role-playing games to mobile games to the new entrant of virtual reality. After being voted by the readers of Consumerist.com as the most hated company in America 5 years ago, Electronic Arts (EA) has been in the middle of the storm as they have traditionally been the leading incumbent with legendary platforms such as Madden NFL, Battlefield, the SIMs, and FIFA.<\/p>\n<p>To redeem themselves and win back the customers, EA deployed a big data strategy, by strategically utilizing existing data and proactively gathering new data from their games.<\/p>\n<ul>\n<li>Keeping players hooked is the name of the game, and Big Data is helping EA do just that. For example, if a particular point during a game is too hard and is causing too much frustration among players. EA would make appropriate adjustments to keep the players continuously engaged. [1]<\/li>\n<li>Before its new, big games, EA would offer pre-release test versions and collect feedback early from the players. The initiative was very successful, and millions of players would sign up to participate. Hence, the official release of the game would give gamers exactly what they wanted. [2]<\/li>\n<\/ul>\n<p>EA\u2019s data-driven approach has enabled its share price to double in the past two years, as it reshapes around data and connectivity.<\/p>\n<p>EA still faces significant crossroads ahead as the gaming ecosystem is continuing to face rapid change from new hardware platforms such as VR to changing gaming preferences from consumers and gamers around the world. I believe that EA can truly continue become not just a leader in the industry but that it can become a global leader if it harnesses the continued growth of global innovation. Gaming preferences are not standardized. Gaming preferences are local and are particular to every system and country. EA needs to continue to be a global leader by using data and connectivity wisely and promoting global innovation. EA can do this by continuing to promote innovation centers in the local culture, building joint ventures with local gaming companies (such as game developers in China), and to view global opportunities for growth. EA needs to critically think about how it can promote the right activities and developments to be a truly global gaming leader.<\/p>\n<p>&nbsp;<\/p>\n<p>Reference:<\/p>\n<p>[1] What EA\u2019s turnaround teaches marketers about big data.\u00a0Kelvin Claveria. 2015.<\/p>\n<p>[2]\u00a0Electronic Arts: Big Data and video gaming.\u00a0Bernard Marr. 2016<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The gaming industry has faced significant changes and disruption in the past few years. As one of the world&#8217;s biggest publishers of video games, how is EA responding to the challenges?<\/p>\n","protected":false},"author":10570,"featured_media":8003,"comment_status":"open","ping_status":"closed","template":"","categories":[],"class_list":["post-8002","hck-submission","type-hck-submission","status-publish","has-post-thumbnail","hentry"],"connected_submission_link":"https:\/\/d3.harvard.edu\/platform-digit\/assignment\/competing-with-data-challenge\/","yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How does Electronic Arts keep players hooked? - Digital Innovation and Transformation<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/d3.harvard.edu\/platform-digit\/submission\/how-does-electronic-arts-keep-players-hooked\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How does Electronic Arts keep players hooked? - Digital Innovation and Transformation\" \/>\n<meta property=\"og:description\" content=\"The gaming industry has faced significant changes and disruption in the past few years. 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