{"id":4339,"date":"2017-03-16T03:02:06","date_gmt":"2017-03-16T07:02:06","guid":{"rendered":"https:\/\/digital.hbs.edu\/platform-digit\/submission\/transforming-governments-via-citizensourcing\/"},"modified":"2017-03-20T17:40:21","modified_gmt":"2017-03-20T21:40:21","slug":"transforming-governments-via-citizensourcing","status":"publish","type":"hck-submission","link":"https:\/\/d3.harvard.edu\/platform-digit\/submission\/transforming-governments-via-citizensourcing\/","title":{"rendered":"Transforming Governments via Citizensourcing"},"content":{"rendered":"<p>The government of Medellin, Colombia is innovative in using technology and crowdsourcing to improve collaboration with its citizens and encourage broader participation. Via\u00a0<a href=\"http:\/\/www.mimedellin.org\/\">MiMedellin<\/a>, citizens can co-create with city government to come up with novel solutions to top issues:<\/p>\n<p><a href=\"https:\/\/d3.harvard.edu\/platform-digit\/wp-content\/uploads\/sites\/2\/2017\/03\/Medellin1.png\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-large wp-image-4549\" src=\"https:\/\/d3.harvard.edu\/platform-digit\/wp-content\/uploads\/sites\/2\/2017\/03\/Medellin1-1024x465.png\" alt=\"\" width=\"640\" height=\"291\" srcset=\"https:\/\/d3.harvard.edu\/platform-digit\/wp-content\/uploads\/sites\/2\/2017\/03\/Medellin1-1024x465.png 1024w, https:\/\/d3.harvard.edu\/platform-digit\/wp-content\/uploads\/sites\/2\/2017\/03\/Medellin1-300x136.png 300w, https:\/\/d3.harvard.edu\/platform-digit\/wp-content\/uploads\/sites\/2\/2017\/03\/Medellin1-768x349.png 768w, https:\/\/d3.harvard.edu\/platform-digit\/wp-content\/uploads\/sites\/2\/2017\/03\/Medellin1-600x273.png 600w, https:\/\/d3.harvard.edu\/platform-digit\/wp-content\/uploads\/sites\/2\/2017\/03\/Medellin1.png 1897w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/><\/a><\/p>\n<figure id=\"attachment_4550\" aria-describedby=\"caption-attachment-4550\" style=\"width: 640px\" class=\"wp-caption aligncenter\"><a href=\"https:\/\/d3.harvard.edu\/platform-digit\/wp-content\/uploads\/sites\/2\/2017\/03\/Medellin2.png\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-4550 size-large\" src=\"https:\/\/d3.harvard.edu\/platform-digit\/wp-content\/uploads\/sites\/2\/2017\/03\/Medellin2-1024x730.png\" alt=\"\" width=\"640\" height=\"456\" srcset=\"https:\/\/d3.harvard.edu\/platform-digit\/wp-content\/uploads\/sites\/2\/2017\/03\/Medellin2-1024x730.png 1024w, https:\/\/d3.harvard.edu\/platform-digit\/wp-content\/uploads\/sites\/2\/2017\/03\/Medellin2-300x214.png 300w, https:\/\/d3.harvard.edu\/platform-digit\/wp-content\/uploads\/sites\/2\/2017\/03\/Medellin2-768x547.png 768w, https:\/\/d3.harvard.edu\/platform-digit\/wp-content\/uploads\/sites\/2\/2017\/03\/Medellin2-600x428.png 600w, https:\/\/d3.harvard.edu\/platform-digit\/wp-content\/uploads\/sites\/2\/2017\/03\/Medellin2.png 1288w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/><\/a><figcaption id=\"caption-attachment-4550\" class=\"wp-caption-text\">Homepage lists on-going discussion topics and participation stats<\/figcaption><\/figure>\n<p>Clicking on a topic brings the user to a page with more information on the issue and\u00a0feedback government seeks. Citizens can comment as well as vote on different responses \/ solutions:<\/p>\n<p><a href=\"https:\/\/d3.harvard.edu\/platform-digit\/wp-content\/uploads\/sites\/2\/2017\/03\/Medellin3.png\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-large wp-image-4551\" src=\"https:\/\/d3.harvard.edu\/platform-digit\/wp-content\/uploads\/sites\/2\/2017\/03\/Medellin3-1024x469.png\" alt=\"\" width=\"640\" height=\"293\" srcset=\"https:\/\/d3.harvard.edu\/platform-digit\/wp-content\/uploads\/sites\/2\/2017\/03\/Medellin3-1024x469.png 1024w, https:\/\/d3.harvard.edu\/platform-digit\/wp-content\/uploads\/sites\/2\/2017\/03\/Medellin3-300x137.png 300w, https:\/\/d3.harvard.edu\/platform-digit\/wp-content\/uploads\/sites\/2\/2017\/03\/Medellin3-768x352.png 768w, https:\/\/d3.harvard.edu\/platform-digit\/wp-content\/uploads\/sites\/2\/2017\/03\/Medellin3-600x275.png 600w, https:\/\/d3.harvard.edu\/platform-digit\/wp-content\/uploads\/sites\/2\/2017\/03\/Medellin3.png 1858w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/><\/a><\/p>\n<figure id=\"attachment_4552\" aria-describedby=\"caption-attachment-4552\" style=\"width: 640px\" class=\"wp-caption aligncenter\"><a href=\"https:\/\/d3.harvard.edu\/platform-digit\/wp-content\/uploads\/sites\/2\/2017\/03\/Medellin4.png\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-4552 size-large\" src=\"https:\/\/d3.harvard.edu\/platform-digit\/wp-content\/uploads\/sites\/2\/2017\/03\/Medellin4-1024x678.png\" alt=\"\" width=\"640\" height=\"424\" srcset=\"https:\/\/d3.harvard.edu\/platform-digit\/wp-content\/uploads\/sites\/2\/2017\/03\/Medellin4-1024x678.png 1024w, https:\/\/d3.harvard.edu\/platform-digit\/wp-content\/uploads\/sites\/2\/2017\/03\/Medellin4-300x199.png 300w, https:\/\/d3.harvard.edu\/platform-digit\/wp-content\/uploads\/sites\/2\/2017\/03\/Medellin4-768x508.png 768w, https:\/\/d3.harvard.edu\/platform-digit\/wp-content\/uploads\/sites\/2\/2017\/03\/Medellin4-600x397.png 600w, https:\/\/d3.harvard.edu\/platform-digit\/wp-content\/uploads\/sites\/2\/2017\/03\/Medellin4.png 1272w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/><\/a><figcaption id=\"caption-attachment-4552\" class=\"wp-caption-text\">Citizens&#8217; comments are listed below description of the problem. Users can filter comments various ways, including by recency or popularity. Activity section provides\u00a0metrics such as Citizens Participating, and # of Comments to help users gauge how popular a topic is<\/figcaption><\/figure>\n<p>The value created by this platform is reducing friction of communicating with the government, enabling the city to tap into collective intelligence of its citizens. While making it easier for citizens to participate may increase noise and lower quality of proposed solutions, the platform also uses the crowd to filter out noise via a voting mechanism (similar to Reddit and Quora).<\/p>\n<p>Knowing their ideas could be implemented, citizens are motivated to participate to solve real problems in their neighborhood, assuming citizens believe in the legitimacy and power of MiMedellin. To do so, Medellin has\u00a0shown\u00a0commitment to using MiMedellin to actually affect change &#8211;\u00a0Medellin will be implementing a citizensourced solution to restore a major river [1].<\/p>\n<p>Paris, France also built its own citizensourcing platform, named\u00a0&#8220;<a href=\"https:\/\/idee.paris.fr\/\">The Mayor, I have an idea<\/a>.&#8221; The website describes itself as: &#8220;a site that encourages broad citizen participation.\u00a0All the inhabitants of Paris are invited to propose their ideas and projects for their city on different themes.\u00a0The ideas deposited can be discussed, enriched, reworked, in a collaborative logic carried by the collective imagination.&#8221; [2]<\/p>\n<p><a href=\"https:\/\/d3.harvard.edu\/platform-digit\/wp-content\/uploads\/sites\/2\/2017\/03\/Paris1.png\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-large wp-image-4553\" src=\"https:\/\/d3.harvard.edu\/platform-digit\/wp-content\/uploads\/sites\/2\/2017\/03\/Paris1-1024x785.png\" alt=\"\" width=\"640\" height=\"491\" srcset=\"https:\/\/d3.harvard.edu\/platform-digit\/wp-content\/uploads\/sites\/2\/2017\/03\/Paris1-1024x785.png 1024w, https:\/\/d3.harvard.edu\/platform-digit\/wp-content\/uploads\/sites\/2\/2017\/03\/Paris1-300x230.png 300w, https:\/\/d3.harvard.edu\/platform-digit\/wp-content\/uploads\/sites\/2\/2017\/03\/Paris1-768x588.png 768w, https:\/\/d3.harvard.edu\/platform-digit\/wp-content\/uploads\/sites\/2\/2017\/03\/Paris1-600x460.png 600w, https:\/\/d3.harvard.edu\/platform-digit\/wp-content\/uploads\/sites\/2\/2017\/03\/Paris1.png 1189w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/><\/a><\/p>\n<p>These one-off city projects require significant effort from city governments, which are typically bogged down by inertia, and don&#8217;t typically have the most technology-forward employees. Medellin and Paris likely had entrepreneurial leaders to spearhead\u00a0launching an entire citizensourcing program, but other cities are less likely to take on the entire project themselves. For that reason, Belgian startup\u00a0<a href=\"https:\/\/www.citizenlab.co\/\">CitizenLab<\/a>\u00a0was established with the mission to\u00a0make citizen participation easy:<\/p>\n<p><a href=\"https:\/\/d3.harvard.edu\/platform-digit\/wp-content\/uploads\/sites\/2\/2017\/03\/CitizenLab1.png\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-large wp-image-4545\" src=\"https:\/\/d3.harvard.edu\/platform-digit\/wp-content\/uploads\/sites\/2\/2017\/03\/CitizenLab1-1024x402.png\" alt=\"\" width=\"640\" height=\"251\" srcset=\"https:\/\/d3.harvard.edu\/platform-digit\/wp-content\/uploads\/sites\/2\/2017\/03\/CitizenLab1-1024x402.png 1024w, https:\/\/d3.harvard.edu\/platform-digit\/wp-content\/uploads\/sites\/2\/2017\/03\/CitizenLab1-300x118.png 300w, https:\/\/d3.harvard.edu\/platform-digit\/wp-content\/uploads\/sites\/2\/2017\/03\/CitizenLab1-768x302.png 768w, https:\/\/d3.harvard.edu\/platform-digit\/wp-content\/uploads\/sites\/2\/2017\/03\/CitizenLab1-600x236.png 600w, https:\/\/d3.harvard.edu\/platform-digit\/wp-content\/uploads\/sites\/2\/2017\/03\/CitizenLab1.png 1772w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/><\/a><\/p>\n<p><a href=\"https:\/\/d3.harvard.edu\/platform-digit\/wp-content\/uploads\/sites\/2\/2017\/03\/CitizenLab2.png\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-large wp-image-4546\" src=\"https:\/\/d3.harvard.edu\/platform-digit\/wp-content\/uploads\/sites\/2\/2017\/03\/CitizenLab2-1024x450.png\" alt=\"\" width=\"640\" height=\"281\" srcset=\"https:\/\/d3.harvard.edu\/platform-digit\/wp-content\/uploads\/sites\/2\/2017\/03\/CitizenLab2-1024x450.png 1024w, https:\/\/d3.harvard.edu\/platform-digit\/wp-content\/uploads\/sites\/2\/2017\/03\/CitizenLab2-300x132.png 300w, https:\/\/d3.harvard.edu\/platform-digit\/wp-content\/uploads\/sites\/2\/2017\/03\/CitizenLab2-768x337.png 768w, https:\/\/d3.harvard.edu\/platform-digit\/wp-content\/uploads\/sites\/2\/2017\/03\/CitizenLab2-600x263.png 600w, https:\/\/d3.harvard.edu\/platform-digit\/wp-content\/uploads\/sites\/2\/2017\/03\/CitizenLab2.png 1442w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/><\/a><\/p>\n<p>CitizenLab&#8217;s model is similar to MiMedellin&#8217;s &#8211; governments can use the solution to set up discussion topics, crowdsource ideas and votes, and track engagement. However the solution is superior with its better user interface and more intuitive user flows:<\/p>\n<p><a href=\"https:\/\/d3.harvard.edu\/platform-digit\/wp-content\/uploads\/sites\/2\/2017\/03\/CitizenLab3.png\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-4547\" src=\"https:\/\/d3.harvard.edu\/platform-digit\/wp-content\/uploads\/sites\/2\/2017\/03\/CitizenLab3.png\" alt=\"\" width=\"948\" height=\"663\" srcset=\"https:\/\/d3.harvard.edu\/platform-digit\/wp-content\/uploads\/sites\/2\/2017\/03\/CitizenLab3.png 948w, https:\/\/d3.harvard.edu\/platform-digit\/wp-content\/uploads\/sites\/2\/2017\/03\/CitizenLab3-300x210.png 300w, https:\/\/d3.harvard.edu\/platform-digit\/wp-content\/uploads\/sites\/2\/2017\/03\/CitizenLab3-768x537.png 768w, https:\/\/d3.harvard.edu\/platform-digit\/wp-content\/uploads\/sites\/2\/2017\/03\/CitizenLab3-600x420.png 600w\" sizes=\"auto, (max-width: 948px) 100vw, 948px\" \/><\/a><\/p>\n<p>CitizenLab&#8217;s standardized, scalable platform enables governments across the world willing to adopt citizensourcing to do so quickly.<\/p>\n<figure id=\"attachment_4548\" aria-describedby=\"caption-attachment-4548\" style=\"width: 640px\" class=\"wp-caption aligncenter\"><a href=\"https:\/\/d3.harvard.edu\/platform-digit\/wp-content\/uploads\/sites\/2\/2017\/03\/CitizenLab4.png\"><img loading=\"lazy\" decoding=\"async\" class=\"size-large wp-image-4548\" src=\"https:\/\/d3.harvard.edu\/platform-digit\/wp-content\/uploads\/sites\/2\/2017\/03\/CitizenLab4-1024x146.png\" alt=\"\" width=\"640\" height=\"91\" srcset=\"https:\/\/d3.harvard.edu\/platform-digit\/wp-content\/uploads\/sites\/2\/2017\/03\/CitizenLab4-1024x146.png 1024w, https:\/\/d3.harvard.edu\/platform-digit\/wp-content\/uploads\/sites\/2\/2017\/03\/CitizenLab4-300x43.png 300w, https:\/\/d3.harvard.edu\/platform-digit\/wp-content\/uploads\/sites\/2\/2017\/03\/CitizenLab4-768x109.png 768w, https:\/\/d3.harvard.edu\/platform-digit\/wp-content\/uploads\/sites\/2\/2017\/03\/CitizenLab4-600x86.png 600w, https:\/\/d3.harvard.edu\/platform-digit\/wp-content\/uploads\/sites\/2\/2017\/03\/CitizenLab4.png 1747w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/><\/a><figcaption id=\"caption-attachment-4548\" class=\"wp-caption-text\">These city governments already use CitizenLab<\/figcaption><\/figure>\n<p>However, one outstanding challenge I see is\u00a0for either\u00a0CitizenLab or governments to figure out how\u00a0to select practical, realistic solutions that may not be winning ideas without undermine citizens&#8217; trust in the platform. Perhaps an effective solution could be on the product side &#8211; provide voting guidelines (please vote for realistic ideas X, Y, Z constraints, but that could limit creativity of proposals), or on the communications side &#8211; craft careful messages on why winning populist vote can&#8217;t be implemented, or both. Would love to hear your thoughts on this issue.<\/p>\n<p>[1]\u00a0http:\/\/www.newcitiesfoundation.org\/lets-empower-citizens-recreate-cities\/<\/p>\n<p>[2]\u00a0https:\/\/idee.paris.fr\/<\/p>\n","protected":false},"excerpt":{"rendered":"<p>How cities of Medellin, Colombia and Paris, France, as well as Belgian startup CitizenLab leverage technology to crowdsource solutions to city issues from its own citizens. <\/p>\n","protected":false},"author":747,"featured_media":4579,"comment_status":"open","ping_status":"closed","template":"","categories":[1307,673,846],"class_list":["post-4339","hck-submission","type-hck-submission","status-publish","has-post-thumbnail","hentry","category-citizensourcing","category-crowdsourcing","category-government"],"connected_submission_link":"https:\/\/d3.harvard.edu\/platform-digit\/assignment\/managing-digital-crowds\/","yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Transforming Governments via Citizensourcing - 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