{"id":3578,"date":"2017-02-02T17:59:50","date_gmt":"2017-02-02T22:59:50","guid":{"rendered":"https:\/\/digital.hbs.edu\/platform-digit\/submission\/new-york-times-a-casualty-of-the-digital-revolution\/"},"modified":"2017-02-02T18:01:56","modified_gmt":"2017-02-02T23:01:56","slug":"the-new-york-times-a-casualty-of-the-digital-revolution","status":"publish","type":"hck-submission","link":"https:\/\/d3.harvard.edu\/platform-digit\/submission\/the-new-york-times-a-casualty-of-the-digital-revolution\/","title":{"rendered":"The New York Times \u2013 A Casualty of the Digital Revolution?"},"content":{"rendered":"
New York Times \u2013 A Casualty of the Digital Revolution? <\/strong><\/p>\n <\/p>\n Introduction<\/u><\/p>\n The New York Times (NYT) is arguably the best known daily newspaper in the United States. The organization has been operating since 1851 and has won more Pulitzer Prizes than any other news source.[1]<\/a> However, with the rise of the digital age, some say the sun has set on the NYT. Their readership, like many newspapers, has steadily and alarmingly declined since the early 2000\u2019s, with the drop accelerating in 2007 and beyond.[2]<\/a> Readers gained greater access to the internet, started to rethink the \u201cnewspaper form factor\u201d<\/strong> (e.g. the desire for a tactile, hard print experience waned), and a variety of online options (blogs, e-zines, podcasts, etc.) proliferated. The New York times has had to weather a tough transition from print to digital, and I\u2019d label them a \u201closer en route to victory\u201d<\/strong> as they strive to find their footing in a rapidly changing environment.<\/p>\n I will explain NYT 1.0\u2019s business model (value creation and capture) and operating model and will do the same for NYT 2.0 explaining the key challenges NYT faced \/ continues to face during the transition.<\/p>\n \u00a0<\/u><\/p>\n NYT 1.0 \u2013 Old School Journalism <\/u><\/p>\n Value Creation<\/em><\/p>\n NYT created value for readers and for the world by producing and curating high-quality, relevant, and trust-worthy news<\/strong>. The NYT, along with the press more broadly, acted as a critical enabler of U.S. democracy by holding politicians and business leaders accountable and ensuring an educated populace.<\/p>\n Value Capture<\/em><\/p>\n NYT traditionally made money via a two-fold revenue model: 1) Print sales and subscriptions; and 2) Print advertisement revenue.<\/strong> In its \u201cheyday\u201d traditional print advertising was quite lucrative. In 2006 total print advertising revenue industry-wide was just over $49B. But by 2012, it was just 45% of that.[3]<\/a><\/p>\n Operating Model<\/em><\/p>\n <\/p>\n NYT 2.0 \u2013 Going Digital <\/u><\/p>\n Value Creation<\/em><\/p>\n It took time for NYT to realize that the type value that its customers are demanding is shifting in the digital age. Readers want news fast<\/strong>, they want it in different formats, they want it to be interactive, they want it to be personalized, and they want their news to have an opinion. While reliability is still important, NYT digital must shift to consider its changing customer value proposition.<\/p>\n Value Capture<\/em><\/p>\n Value capture is the area in which NYT has struggled most during the transition to digital. I believe there are three key drivers to the value capture challenge: 1) the barriers to entry have eroded (expensive printing equipment is no longer required and anyone can create a website!) encouraging the entrance of a vast array of alternative news sources that the NYT must now compete with for eyeballs; 2) technology hacks (incognito window anyone?) have allowed readers to circumvent subscription firewalls; and 3) in an age in which people have quick and free access to mines of information, many argue that high quality news should be available to all free of charge. This mindset shift has allowed many to justify their use of the aforementioned hacks.<\/p>\n In the face of these barriers, NYT\u2019s value capture model has remained fairly consistent: they make money from subscriptions and digital revenue. They\u2019ve had to shift internal capabilities (discussed further below) to accommodate a digital advertising model (which looks different from print advertising). However, with declining readership (for reasons discussed above) and continuously declining print advertising, digital advertising has failed to bridge the gap. \u00a0Few would argue this is a trying time for the NYT and other traditional newspapers.[4]<\/a> NYT is starting to consider and must continue to explore alternative revenue streams moving forward (ex: added fees for new services such as VR formatted news).<\/p>\n NYT must get creative quickly!!! <\/strong>or their inability to capture the value they create will jeopardize the quality of their news.<\/p>\n Operating Model<\/em><\/p>\n \u00a0<\/em><\/p>\n [1]<\/a> https:\/\/en.wikipedia.org\/wiki\/The_New_York_Times<\/p>\n [2]<\/a> http:\/\/www.nytimes.com\/2008\/10\/28\/business\/media\/28circ.html<\/p>\n\n
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