  {"id":10641,"date":"2020-02-11T14:07:12","date_gmt":"2020-02-11T19:07:12","guid":{"rendered":"https:\/\/digital.hbs.edu\/platform-digit\/submission\/stack-overflow-a-winner-at-a-turning-point\/"},"modified":"2020-02-11T14:07:12","modified_gmt":"2020-02-11T19:07:12","slug":"stack-overflow-a-winner-at-a-turning-point","status":"publish","type":"hck-submission","link":"https:\/\/d3.harvard.edu\/platform-digit\/submission\/stack-overflow-a-winner-at-a-turning-point\/","title":{"rendered":"Stack Overflow \u2013 a Winner at a Turning Point"},"content":{"rendered":"<p><a href=\"https:\/\/stackoverflow.com\/\"><span style=\"font-weight: 400\">Stack Overflow<\/span><\/a><span style=\"font-weight: 400\"> began in 2008 as a site to help programmers get information faster in the form of a Q&amp;A site.<\/span><\/p>\n<p><span style=\"font-weight: 400\">From the very beginning, Stack Overflow was extremely community oriented. The site has four main interfaces for user interaction. One is the regular question and answer site, similar to <\/span><a href=\"https:\/\/answers.yahoo.com\/\"><span style=\"font-weight: 400\">Yahoo Answers<\/span><\/a><span style=\"font-weight: 400\">. The site also has a \u201cMeta\u201d section, which is a clone of the regular question and answer site, but for questions and answers about the site itself. The Meta site is also used for the Stack Overflow company to get user feedback about particular decisions. <\/span><a href=\"https:\/\/chat.stackoverflow.com\/\"><span style=\"font-weight: 400\">Chat rooms<\/span><\/a><span style=\"font-weight: 400\"> on Stack Overflow also provide a sense of community to developers, providing a place where they can talk to other programmers about similar interests. Stack Overflow provides a job-finding interface as well, where programmers can search for employment.<\/span><\/p>\n<p><span style=\"font-weight: 400\">There are a few other mechanisms key to understanding Stack Overflow. As users participate on the site and their posts are voted on, their account gains reputation which is publicly displayed. In addition, Stack Overflow, is moderated by users who volunteer their time to remove useless or harmful posts. However, Stack Overflow differs in that its moderators are mostly chosen by the community of users through an election process.<\/span><\/p>\n<p><span style=\"font-weight: 400\">Thus, Stack Overflow\u2019s value to users is primarily based around providing a community for programmers. There is easy access to helpful information, transparency about what the company is doing and how the site works, conversation groups, ways to search for jobs, and users essentially moderate themselves to build the community they want.<\/span><\/p>\n<p><span style=\"font-weight: 400\">On the revenue side of things, Stack Overflow is funded through two main sources: Stack Overflow Talent (job-finding) and advertising. Stack Overflow has now also added a Stack Overflow Teams product as well, which allows companies to clone the Q&amp;A model for their own personal use.<\/span><\/p>\n<p><span style=\"font-weight: 400\">Since 2008, Stack Overflow has over 18 million questions, with over 11 million users and 51 million unique visitors <\/span><i><span style=\"font-weight: 400\">per month<\/span><\/i><span style=\"font-weight: 400\">. This is a huge value add for programmers across the world.<\/span><\/p>\n<p><em><span style=\"font-weight: 400\">So why is Stack Overflow at a tipping point?<\/span><\/em><\/p>\n<p>&nbsp;<\/p>\n<p><b>They\u2019re on the brink of losing their old community.<\/b><\/p>\n<p><span style=\"font-weight: 400\">Here\u2019s a timeline of important events (many have been excluded for succinctness):<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400\"><a href=\"https:\/\/meta.stackexchange.com\/questions\/310908\/live-left-nav-new-theming-and-responsiveness\"><span style=\"font-weight: 400\">New changes to the site go live<\/span><\/a>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">June 5th, 2018<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">People aren\u2019t very happy with the changes<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Votes: -226<\/span><\/li>\n<\/ul>\n<\/li>\n<li style=\"font-weight: 400\"><a href=\"https:\/\/meta.stackexchange.com\/a\/316911\"><span style=\"font-weight: 400\">Twitter Over Meta<\/span><\/a>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">October 17, 2018<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">One of the stack exchange sites, Interpersonal Skills, is removed from the Hot Network Questions functionality, due to a single Tweet, leading to a huge loss of views for that site and worries from the community about Twitter mattering more than Meta<\/span><\/li>\n<\/ul>\n<\/li>\n<li style=\"font-weight: 400\"><a href=\"https:\/\/meta.stackexchange.com\/questions\/329547\/ads-on-se-sites-are-excessively-animated-irrelevant-dubious-and-resource-inten\"><span style=\"font-weight: 400\">Quality of Ads Decreases<\/span><\/a>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">June 15, 2018<\/span><\/li>\n<\/ul>\n<\/li>\n<li style=\"font-weight: 400\"><a href=\"https:\/\/meta.stackoverflow.com\/questions\/387546\/we-re-removing-hot-meta-posts-from-stack-overflows-sidebar-for-now-moderator?cb=1\"><span style=\"font-weight: 400\">Hot Meta Posts Removed<\/span><\/a>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">July 23, 2018<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Hot Meta Posts, the main functionality for users to find out about posts on Meta, is removed; moderators put in charge of what goes in its place.<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Votes: -806<\/span><\/li>\n<\/ul>\n<\/li>\n<li style=\"font-weight: 400\"><a href=\"https:\/\/meta.stackoverflow.com\/questions\/387546\/we-re-removing-hot-meta-posts-from-stack-overflows-sidebar-for-now-moderator\/387633#387633\"><span style=\"font-weight: 400\">Disconnect Between Stack Overflow Company and Community<\/span><\/a>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">July 24, 2018<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Sara Chipps, Director of Public Q&amp;A at the Stack Overflow company, justifies removing Hot Meta by saying \u201cStack Overflow Employees have panic attacks and nightmares when they know they will need to post something to Meta&#8230;We&#8217;re removing Hot on Meta as I don&#8217;t want to send new people to a place where people have these experiences. Full stop.\u201d<\/span>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Votes: -240<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<li style=\"font-weight: 400\"><a href=\"https:\/\/meta.stackexchange.com\/questions\/333089\/stack-exchange-and-stack-overflow-have-moved-to-cc-by-sa-4-0\"><span style=\"font-weight: 400\">Stack Overflow Moves to a New License &#8211; but it&#8217;s Likely Illegal<\/span><\/a>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">September 5, 2019<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Votes: -408<\/span><\/li>\n<\/ul>\n<\/li>\n<li style=\"font-weight: 400\"><a href=\"https:\/\/meta.stackexchange.com\/questions\/333965\/firing-mods-and-forced-relicensing-is-stack-exchange-still-interested-in-cooper\"><span style=\"font-weight: 400\">A Community Moderator (Monica) is Removed and Other Moderators Begin Resigning<\/span><\/a>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Sept 29, 2019<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Meta Post titled \u201cFiring mods and forced relicensing: is Stack Exchange still interested in cooperating with the community?\u201d<\/span>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Votes: 2237<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<li style=\"font-weight: 400\"><a href=\"https:\/\/web.archive.org\/web\/20191023011602\/https:\/\/meta.stackexchange.com\/questions\/334900\/official-faq-on-gender-pronouns-and-code-of-conduct-changes\"><span style=\"font-weight: 400\">Stack Overflow Announces New Pronoun Policy<\/span><\/a>\n<ul>\n<li style=\"font-weight: 400\">October 10, 2019<\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Votes: -1927<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Post now deleted<\/span><\/li>\n<\/ul>\n<\/li>\n<li style=\"font-weight: 400\"><a href=\"https:\/\/meta.stackexchange.com\/questions\/340906\/update-an-agreement-with-monica-cellio\/340914#340914\"><span style=\"font-weight: 400\">Stack Overflow Comes to an Agreement with Monica<\/span><\/a>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">December 23, 2019<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Votes: -1781<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Monica replies \u201cI can&#8217;t comment further for legal reasons.\u201d<\/span>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Votes: +1179<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<li style=\"font-weight: 400\"><a href=\"https:\/\/meta.stackexchange.com\/questions\/342039\/firing-community-managers-stack-exchange-is-not-interested-in-cooperating-with\"><span style=\"font-weight: 400\">Longtime Community Builders and Moderators Fired<\/span><\/a>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Jan 13, 2020<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Meta Post titled \u201cFiring Community Managers: Stack Exchange is not interested in cooperating with the community, is it?\u201d<\/span>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Votes: 842<\/span><\/li>\n<\/ul>\n<\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Shog9, longtime community moderator hired by Stack Overflow and provided a calm and rational voice throughout much of the previous turmoil &#8211; <em>fired<\/em>.<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Robert Cartaino, Director of Community Development &#8211; <em>fired<\/em>.<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">More moderator resignations follow<\/span><\/li>\n<\/ul>\n<\/li>\n<li style=\"font-weight: 400\"><a href=\"https:\/\/meta.stackoverflow.com\/questions\/393552\/an-account-of-my-meeting-with-the-stack-overflow-management-team?cb=1\"><span style=\"font-weight: 400\">New CEO Gives General, Uninspiring Responses<\/span><\/a>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Feb 4, 2020<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Community-elected moderator Aaron Hall (not a Stack Overflow employee) meets with CEO Prashanth Chandrasekar<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Response titled \u201cMore Talk, Vagueness, Excuses\u201d<\/span>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Votes: 427<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400\">The company now needs to decide how to react. What can they do to revitalize their trust among longtime users? Do they need to keep longtime users, or are they happy to discard old users and bring in new ones? What message will this send to those new users?<\/span><\/p>\n<p><span style=\"font-weight: 400\">If Stack Overflow reacts poorly here, they may end up being a digital loser. Their site\u2019s model <\/span><a href=\"https:\/\/meta.stackoverflow.com\/questions\/306517\/is-so-reputation-mechanism-patented\"><span style=\"font-weight: 400\">is not patented<\/span><\/a><span style=\"font-weight: 400\">, and anyone can copy it. Stack Overflow thrives on its community; if its community decides to migrate, Stack Overflow will no longer be able to make money by connecting people with jobs, serving advertisements, and the Stack Overflow for Teams product may lose credibility. Their future is on the line.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Stack Overflow has been running well for over a decade &#8211; but it may fall apart soon&#8230;<\/p>\n","protected":false},"author":12964,"featured_media":10642,"comment_status":"open","ping_status":"closed","template":"","categories":[533,2074],"class_list":["post-10641","hck-submission","type-hck-submission","status-publish","has-post-thumbnail","hentry","category-community","category-stack-overflow","hck-taxonomy-organization-stack-overflow","hck-taxonomy-industry-information","hck-taxonomy-country-united-states"],"connected_submission_link":"https:\/\/d3.harvard.edu\/platform-digit\/assignment\/digital-winners-and-losers-2\/","yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Stack Overflow \u2013 a Winner at a Turning Point - Digital Innovation and Transformation<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/d3.harvard.edu\/platform-digit\/submission\/stack-overflow-a-winner-at-a-turning-point\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Stack Overflow \u2013 a Winner at a Turning Point - 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