  {"id":10281,"date":"2020-02-09T14:07:03","date_gmt":"2020-02-09T19:07:03","guid":{"rendered":"https:\/\/digital.hbs.edu\/platform-digit\/submission\/garmin-getting-lost-in-the-changing-navigation-maze\/"},"modified":"2020-02-09T14:07:03","modified_gmt":"2020-02-09T19:07:03","slug":"garmin-getting-lost-in-the-changing-navigation-maze","status":"publish","type":"hck-submission","link":"https:\/\/d3.harvard.edu\/platform-digit\/submission\/garmin-getting-lost-in-the-changing-navigation-maze\/","title":{"rendered":"Garmin &#8211; Getting lost in the changing navigation maze"},"content":{"rendered":"<p>&nbsp;<\/p>\n<p style=\"text-align: center\"><em><b>Mobile phones are \u201cthe kind of commodity business we would like to avoid.\u201d<\/b><\/em><\/p>\n<p style=\"text-align: center\"><em><span style=\"font-weight: 400\">Min Kao, CEO of Garmin, in 2003<\/span><\/em><\/p>\n<p><a href=\"https:\/\/d3.harvard.edu\/platform-digit\/wp-content\/uploads\/sites\/2\/2020\/02\/garmin-logo.png\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-10278\" src=\"https:\/\/d3.harvard.edu\/platform-digit\/wp-content\/uploads\/sites\/2\/2020\/02\/garmin-logo.png\" alt=\"\" width=\"433\" height=\"116\" srcset=\"https:\/\/d3.harvard.edu\/platform-digit\/wp-content\/uploads\/sites\/2\/2020\/02\/garmin-logo.png 433w, https:\/\/d3.harvard.edu\/platform-digit\/wp-content\/uploads\/sites\/2\/2020\/02\/garmin-logo-300x80.png 300w\" sizes=\"auto, (max-width: 433px) 100vw, 433px\" \/><\/a><\/p>\n<p><span style=\"font-weight: 400\">In the 2-3 decades since the beginning of the era of digitalization, trends have not been a straight line of disruptions, but rather a zig-zag of misguided trends, disrupted disruptors, and out-of-nowhere innovations.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400\">Garmin Ltd &#8211; originally named ProNav &#8211; was a market leader in GPS technology, and went public in late 2000. Its mobile, GPS-enabled devices were sold globally, including for military use.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400\">Navigation systems became increasingly wide-spread &#8211; including consumer facing, disrupting the industry for physical maps, and use cases increased. As a consequence, Garmin saw it\u2019s best era in the first decade of the millenium, and increased it\u2019s stock price by roughly 2x in 2007 alone, in particular driven by GPS devices for vehicles from cars, boats and planes.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400\">What could have been better for a company focused on navigation then the beginning of the mobile era?<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400\">But Garmin was not prepared for the arrival of the smartphone. Instead of leading the way helping people navigate the streets both when driving and walking, Garmin continued the focus on sales of standalone GPS hardware devices, which declined in sales between 2007 and 2013.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400\">It is not that Garmin didn\u2019t see smartphones coming. But the leadership massively underestimated the threat, regarding mobile phones as a commodity that will not achieve sufficient capabilities in mapping and navigation. The same leaders that created the vision for the need for global navigation using satellites were unable to foresee the power of handheld, every day devices equipped with navigation software.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400\">While competitors TomTom and NavTaq sold quickly in a rapidly deteriorating market, Garmin\u2019s stock plunged by more than 80% within 12 months.<\/span><\/p>\n<p><span style=\"font-weight: 400\">Garmin\u2019s products suffered the fate of digital cameras, portable music players and many more, and was absorbed into the smartphone. Google &#8211; followed by Apple and yahoo &#8211; quickly set out to dominate the GPS market by investing heavily into mapping the world, and providing superior user experience for navigation. As the billion dollar tech company saw mapping as a central platform to control, Garmin had little fighting chance against a service offered for free and under less pressure to monetize.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400\"><a href=\"https:\/\/d3.harvard.edu\/platform-digit\/wp-content\/uploads\/sites\/2\/2020\/02\/garminfone.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-10273 alignleft\" src=\"https:\/\/d3.harvard.edu\/platform-digit\/wp-content\/uploads\/sites\/2\/2020\/02\/garminfone.jpg\" alt=\"\" width=\"156\" height=\"260\" srcset=\"https:\/\/d3.harvard.edu\/platform-digit\/wp-content\/uploads\/sites\/2\/2020\/02\/garminfone.jpg 350w, https:\/\/d3.harvard.edu\/platform-digit\/wp-content\/uploads\/sites\/2\/2020\/02\/garminfone-180x300.jpg 180w\" sizes=\"auto, (max-width: 156px) 100vw, 156px\" \/><\/a><\/span><\/p>\n<p><span style=\"font-weight: 400\">The \u201cGarminfone\u201d was launched in 2009 in collaboration with Asus, and received decent reviews. Nevertheless, it remained a footnote of history, despite heavy investment. The cell phone line was eliminated in 2010 after six models.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400\">In the meantime, the innovation in the maps market happened elsewhere. In 2013, Google acquired Waze for almost $1B, a startup that created a community to improve navigation for users.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400\">Garmin survived largely due to its diversification, and non-automotive sources of revenue, such as navigation for professional outdoor athletes, for boats, aviation and the military. At a time when every other driver uses a navigation system at all times, this system is almost never not installed on a smartphone.<a href=\"https:\/\/d3.harvard.edu\/platform-digit\/wp-content\/uploads\/sites\/2\/2020\/02\/revs.png\"><img loading=\"lazy\" decoding=\"async\" class=\" wp-image-10279 alignright\" src=\"https:\/\/d3.harvard.edu\/platform-digit\/wp-content\/uploads\/sites\/2\/2020\/02\/revs-1024x637.png\" alt=\"\" width=\"274\" height=\"170\" srcset=\"https:\/\/d3.harvard.edu\/platform-digit\/wp-content\/uploads\/sites\/2\/2020\/02\/revs-1024x637.png 1024w, https:\/\/d3.harvard.edu\/platform-digit\/wp-content\/uploads\/sites\/2\/2020\/02\/revs-300x186.png 300w, https:\/\/d3.harvard.edu\/platform-digit\/wp-content\/uploads\/sites\/2\/2020\/02\/revs-768x477.png 768w, https:\/\/d3.harvard.edu\/platform-digit\/wp-content\/uploads\/sites\/2\/2020\/02\/revs-600x373.png 600w, https:\/\/d3.harvard.edu\/platform-digit\/wp-content\/uploads\/sites\/2\/2020\/02\/revs.png 1464w\" sizes=\"auto, (max-width: 274px) 100vw, 274px\" \/><\/a><\/span><\/p>\n<p><span style=\"font-weight: 400\">Fast forward to today, Garmin is staging a comeback. The company is approaching it\u2019s 2007 peak market value, and has been consistently growing since at least 2016. Growth originates from a diversified portfolio, in particular in the Aviation and Fitness segments. At the same time, Automotive has declined consistently over time, to 15% in Q3 of 2019.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400\">Looking back, Garmin is undeniably a loser of the digital revolution. As automotive navigation systems became common, the company did not have the vision to foresee that the standalone devices\u2019 boom will be rather short lived. Within years, they faced a fight against billion-dollar technology startups that offered competitive software for free on hardware with much superior technology.\u00a0<\/span><\/p>\n<figure id=\"attachment_10276\" aria-describedby=\"caption-attachment-10276\" style=\"width: 952px\" class=\"wp-caption alignleft\"><a href=\"https:\/\/d3.harvard.edu\/platform-digit\/wp-content\/uploads\/sites\/2\/2020\/02\/modern-garmin-products.png\"><img loading=\"lazy\" decoding=\"async\" class=\" wp-image-10276\" src=\"https:\/\/d3.harvard.edu\/platform-digit\/wp-content\/uploads\/sites\/2\/2020\/02\/modern-garmin-products-1024x293.png\" alt=\"\" width=\"952\" height=\"272\" srcset=\"https:\/\/d3.harvard.edu\/platform-digit\/wp-content\/uploads\/sites\/2\/2020\/02\/modern-garmin-products-1024x293.png 1024w, https:\/\/d3.harvard.edu\/platform-digit\/wp-content\/uploads\/sites\/2\/2020\/02\/modern-garmin-products-300x86.png 300w, https:\/\/d3.harvard.edu\/platform-digit\/wp-content\/uploads\/sites\/2\/2020\/02\/modern-garmin-products-768x220.png 768w, https:\/\/d3.harvard.edu\/platform-digit\/wp-content\/uploads\/sites\/2\/2020\/02\/modern-garmin-products-600x172.png 600w\" sizes=\"auto, (max-width: 952px) 100vw, 952px\" \/><\/a><figcaption id=\"caption-attachment-10276\" class=\"wp-caption-text\">Modern Garmin products<\/figcaption><\/figure>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400\">The core value propositions of Garmin were GPS-enabled hardware, as well as customer-facing navigation software. I believe that Garmin would have had a shot at success by seeing those two key competencies as separate bets.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400\">What if it had been Garmin, not Google, that sent cars to streets worldwide in order to map and take pictures of every corner of the world? What if Garmin had created a world class navigation app and aggressively distributed it on Android and iOS devices? An aggressive market grab could have stopped the operation system providers from going after the market themselves &#8211; just like Spotify to a large part prevailed in the music industry.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400\">What if the company had focused entirely on owning GPS and location-tracking components within hardware of all types and from all manufacturers?<\/span><\/p>\n<p>&nbsp;<\/p>\n<p>The Garmin FoneBoth of those ways would have been hard, but more promising than competing in the much bigger fight for smartphone supremacy &#8211; a fight that exceeded Garmin\u2019s core value proposition.<\/p>\n<p>&nbsp;<\/p>\n<p>&#8212;&#8211;<\/p>\n<p><span style=\"font-weight: 400\">Sources:<\/span><\/p>\n<p><span style=\"font-weight: 400\">Company quarterly reports: <\/span><a href=\"https:\/\/www.garmin.com\/en-US\/investors\/earnings\/\"><span style=\"font-weight: 400\">https:\/\/www.garmin.com\/en-US\/investors\/earnings\/<\/span><\/a><\/p>\n<p><a href=\"http:\/\/allthingsd.com\/20120612\/how-garmin-failed-to-see-the-iphone-threat\/\"><span style=\"font-weight: 400\">http:\/\/allthingsd.com\/20120612\/how-garmin-failed-to-see-the-iphone-threat\/<\/span><\/a><span style=\"font-weight: 400\"> (Webarchive here:<\/span><a href=\"https:\/\/web.archive.org\/web\/20120715075043\/http:\/\/allthingsd.com\/20120612\/how-garmin-failed-to-see-the-iphone-threat\/\"><span style=\"font-weight: 400\">https:\/\/web.archive.org\/web\/20120715075043\/http:\/\/allthingsd.com\/20120612\/how-garmin-failed-to-see-the-iphone-threat\/<\/span><\/a><span style=\"font-weight: 400\">)<\/span><\/p>\n<p><a href=\"https:\/\/www.technologyreview.com\/s\/511786\/a-shrinking-garmin-navigates-the-smartphone-storm\/\"><span style=\"font-weight: 400\">https:\/\/www.technologyreview.com\/s\/511786\/a-shrinking-garmin-navigates-the-smartphone-storm\/<\/span><\/a><\/p>\n<p><a href=\"https:\/\/www8.garmin.com\/aboutGarmin\/invRelations\/reports\/2019_Q3_Earnings_Call_Webcast_Slides.pdf\"><span style=\"font-weight: 400\">https:\/\/www8.garmin.com\/aboutGarmin\/invRelations\/reports\/2019_Q3_Earnings_Call_Webcast_Slides.pdf<\/span><\/a><\/p>\n<p><a href=\"https:\/\/www.wired.com\/2010\/04\/t-mobile-garmin-announce-new-android-phone\/\">https:\/\/www.wired.com\/2010\/04\/t-mobile-garmin-announce-new-android-phone\/<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>A look back at the rise and fall of Garmin, formerly the world&#8217;s leading producer of automotive navigation systems.<\/p>\n","protected":false},"author":12967,"featured_media":10282,"comment_status":"open","ping_status":"closed","template":"","categories":[1932,2564,659,2563],"class_list":["post-10281","hck-submission","type-hck-submission","status-publish","has-post-thumbnail","hentry","category-digital-disruption","category-garmin","category-hardware","category-navigation-systems","hck-taxonomy-organization-garmin","hck-taxonomy-industry-technology","hck-taxonomy-country-united-states"],"connected_submission_link":"https:\/\/d3.harvard.edu\/platform-digit\/assignment\/digital-winners-and-losers-2\/","yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - 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