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AI is driving the next labor revolution, starting with call centers
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This Call May be Monitored to Help Us Help You
Can algorithms really make us more empathetic? Cogito is using machine learning, data, and nudges to keep us all from pulling our hair out when contacting customer support. Co-founder Joshua Feast: 鈥渋n some ways, we think of ourselves as a cyborg company, helping humans be their best selves.鈥�