Human-centered design could make India鈥檚 digital transformation more inclusive
View the full report, 鈥淚nclusive Digital Transformation in India: Improving Digital Financial Services for the Poor Through Human-centered Design.” Gandhali, a farmer living in rural Bihar, India, doesn鈥檛 own a mobile phone; she borrows her son鈥檚 to talk with her brother in the next village. She has a bank account, but resents the half-day trip […]