Knowledge workers have measurable performance gains when deploying Generative AI
Based on the research of Fabrizio Dell’Acqua, Edward McFowland III, Karim R. Lakhani
One longstanding quandary in economics has been the productivity paradox. In spite of all the rapid advances in information technology dating back to the 1970s, there hasn鈥檛 been the corresponding productivity growth.
So, from the offset of this Generative AI technological trigger, our Institute researchers sought to find out if Generative AI truly impacts worker productivity.
Researchers from our Laboratory for Innovation Science (LISH) teamed up with Boston Consulting Group (BCG) to understand the impact of Generative AI on the work of 758 management consultants. They measured tasks spanning a consultant鈥檚 daily work, including creativity, analytical thinking, writing proficiency, and persuasiveness.
Through this study, they found that using an LLM significantly increased a consultant鈥檚 performance, boosting speed by over 25%, human-rated performance by over 40%, and task completion by over 12%.
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